Managing Director Everyday Customer Care @ (January 2023 - August 2025)
NED and Industry council member @ (February 2018 - August 2025)
MD Head of Specialist Customer Care @ (December 2020 - January 2023)
MD Customer Channels @ (June 2019 - December 2020)
Customer Operations Director @ (January 2017 - June 2019)
Head of Customer Contact @ (October 2013 - January 2017)
Head of Private Banking Direct @ (August 2012 - October 2013)
Head of Business support @ (July 1989 - July 2012)
Jo Mayer Education
Harvard Business School Executive Education 2010-2011
The Forward Institute
Jo Mayer Skills
Contact centre transformation
People Leadership
Customer Satisfaction
Customer Retention
Customer Oriented
Channel Account Management
New Media
Leadership
Retail Banking
Call Centers
Banking
Credit Cards
Credit
Operational Risk
Finance
Customer Experience
Cross Selling
Relationship Management
Credit Risk
Financial Services
Stakeholder Management
Risk Management
Change Management
Business Relationship Management
Project Management
Financial Analysis
Business Strategy
Customer Contact
User Experience
Microsoft Excel
Jo Mayer Summary
Jo Mayer, based in Manchester, GB, is currently a Non Executive Director at Riverside. Jo Mayer brings experience from previous roles at CCA Global, The Christie NHS Foundation Trust and Barclays UK. Jo Mayer holds a 2010 - 2011 Harvard Business School Executive Education. With a robust skill set that includes Contact centre transformation, People Leadership, Customer Satisfaction, Customer Retention, Customer Oriented and more. Jo Mayer has 1 emails on RocketReach.
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