Jo Johnstone Email
Sr Agentic AI Cloud Solutions Architect - Copilot @ Microsoft
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Jo Johnstone Location
- United Kingdom
Jo Johnstone Work
- Sr Agentic AI Cloud Solutions Architect - Copilot @ (July 2024 - Present)
- Sr Customer Success Manager - Modern Work @ (October 2017 - July 2024)
- EMEA and APAC Business Operations Snr Manager: Systems, Tools and Processes (SaaS Customer Success) @ (June 2017 - October 2017)
- EMEA SaaS - CLM Business Process Owner and Program Manager @ (June 2016 - June 2017)
- Senior CX Customer Success Manager – SaaS and Hosted CRM and Social Listening @ (June 2012 - March 2016)
- Tesco Home Services Manager @ (September 2010 - February 2012)
- Installations - Contact Centre Manager @ (September 2009 - September 2010)
- Electrical Helpline and Tesco Digital - Contact Centre Manager @ (February 2009 - September 2009)
- Technical Knowledge Base Manager @ (September 2008 - September 2009)
- Senior Service Engineer @ (September 2007 - September 2008)
- Webmaster and Hive Information Officer ITALY @ (April 2005 - July 2007)
- DEFENCE COMMS AGENCY (GERMANY)Information Systems (software_ Engineer - Level 2 and 3 @ (January 2003 - April 2005)
Jo Johnstone Education
- Microsoft & Open University
• A+ Software + Hardware
Jo Johnstone Skills
- AI Agents
- AI Skills Challenge 2023
- AI Software Development
- AI Transformation
- Account Management
- Accounting
- Adoption & Change
- Artificial Intelligence (AI)
- Attention to Detail
- Business Analysis
- Business Case Development
- Business Process
- Business Relationship Management
- Business Strategy
- CRM
- CSM
- Challenging Assumptions
- Change Management
- Cloud Applications
- Communication
- Consultative Selling
- Consulting
- Contact Centers
- Customer Engagement
- Customer Experience Management
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer-Focused Selling
- Customer-Focused Service
- Deadline Oriented
- Digital Marketing
- Event Planning
- Executive Sponsorship
- Executive-level Communication
- Front Line Management
- Generative AI
- Generative AI Tools
- Generative AI for Marketing
- IT Management
- ITIL
- Interpersonal Skills
- Key Metrics
- Knowledge Management
- Lead Qualification
- Leadership
- M365
- M365 Copilot
- Management
- Microsoft Power Platform
- Microsoft Teams
- Negotiation
- Network Administration
- Networking
- Operational Excellence
- Operations Management
- Orchestration
- Presentation Skills
- Problem Solving
- Product Demonstration
- Project Delivery
- Project Management
- Renewals
- Retail
- Retail Industry
- RightNow Service Cloud
- SaaS
- Service Delivery
- Strategic Initiatives
- Strategic Planning
- Team Leadership
- Teamwork
- Technical Support
- Technology Change Management
- Technology Consulting
- Telecommunications
- Timelines
- Training
- Transformation Programs
- Upselling
- Virtual Collaboration
- Web Chat
- Web Conferencing
- Written Communication
Jo Johnstone Summary
- Jo Johnstone, based in United Kingdom, is currently a Sr Agentic AI Cloud Solutions Architect - Copilot at Microsoft. Jo Johnstone brings experience from previous roles at Microsoft and Oracle. Jo Johnstone holds a • A+ Software + Hardware @ Microsoft & Open University. With a robust skill set that includes AI Agents, AI Skills Challenge 2023, AI Software Development, AI Transformation, Account Management and more. Jo Johnstone has 2 emails on RocketReach.
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