Workforce Management Analyst @ (May 2016 - September 2016)
Intraday Analyst @ (October 2013 - March 2016)
Workforce Analyst @ (June 2012 - October 2013)
Customer Service Representative @ (August 2011 - June 2012)
Revenue Assurance Specialist @ (April 2008 - July 2011)
Customer Service Representative and Scheduler @ Convergys (January 2006 - August 2007)
Dealer Communication Specialist @ (July 2002 - December 2005)
SQA Engineer @ (July 1998 - November 2001)
Jo Ayers Education
Southern Oregon University
BS (Physics)
1995-1998
Southwestern Oregon Community College
Transfer (General Education)
1992-1995
Jo Ayers Skills
Call Centers
Customer Service
Customer Satisfaction
Microsoft Office
Workforce Management
Microsoft Excel
Customer Experience
Time Management
Data Analysis
Forecasting
Microsoft Word
Management
IEX Total View
CRM
Team Leadership
Team Building
Training
Leadership
Contact Centers
SQL
Customer Relationship Management
FIB
SEM
Jo Ayers Summary
Jo Ayers, based in Portland, OR, US, is currently a Application Developer at Portland General Electric. Jo Ayers brings experience from previous roles at Sage, Yahoo and Netflix. Jo Ayers holds a 1995 - 1998 BS in Physics @ Southern Oregon University. With a robust skill set that includes Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Workforce Management and more. Jo Ayers has 2 emails and 1 mobile phone numbers on RocketReach.
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