Jim Tolan Email & Phone Number
Sr Centers Tech Support Manager @ DIRECTV
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Jim Tolan Location
- Missoula, MT, US
Jim Tolan Work
- Service Advisor @ (August 2026 - Present)
- Sr Centers Tech Support Manager @ (September 2020 - Present)
- Senior @ (January 2020 - Present)
- Manager Technical Services @ (August 2009 - Present)
- Technical Customer Service Manager @ Premium Care/ Case Management Team Leader Legacy DIRECTV, AT&T (January 2014 - January 2020)
- Customer Service Manager @ (January 2016 - January 2016)
- Customer Specialist @ (January 2010 - January 2014)
- Billing Specialist @ (January 2009 - January 2010)
- Assistant Manager @ (March 2002 - April 2009)
- Assistant Manager @ Wal-Mart Inc. (January 2002 - January 2009)
Jim Tolan Education
- Helena High School
High school Diploma (Graduate of High school)
1997-2001 - HELENA HR
High School Diploma
Jim Tolan Skills
- Accountability
- Agile & Waterfall Methodologies
- Agile Application Development
- Agile Methodologies
- Agile Project Management
- Agile Web Development
- B2B Marketing
- Business Acumen
- Business Innovation
- Business Process Improvement
- Business Strategy
- Business Understanding
- Call Centers
- Career Development Coaching
- Career Management
- Change Management
- Collaborative Work
- Communications Planning
- Constructive Feedback
- Contact Centers
- Critical Thinking
- Cross-functional Team Leadership
- Customer Experience
- Customer Service
- Customer Service Management
- Data-driven Decision Making
- Decision-Making
- Diversity & Inclusion
- Emotional Intelligence
- Employee Learning & Development
- Exceeding Customer Expectations
- Goal Setting
- Interpersonal Communication
- Leadership
- Leadership Development
- Management
- Message Queue
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Operations Management
- Oracle Applications
- People Development
- Performance Management
- Personal Development
- Problem Solving
- Project Management
- Relationship Building
- Remote User Testing
- Retail management
- Risk Management
- Sales
- Strategic Leadership
- Team Leadership
- Teamwork
- Technical Competence
- Technical Support
- Technology Platforms
- Time Management
- Waterfall Project Management
- Troubleshooting
- Case Management
- Research
Jim Tolan Summary
- Jim Tolan, based in Missoula, MT, US, is currently a Sr Centers Tech Support Manager at DIRECTV. Jim Tolan brings experience from previous roles at Love's Travel Stops, DIRECTV, AT&T and Premium Care/ Case Management Team Leader Legacy DIRECTV, AT&T. Jim Tolan holds a 1997 - 2001 High school Diploma in Graduate of High school @ Helena High School. With a robust skill set that includes Accountability, Agile & Waterfall Methodologies, Agile Application Development, Agile Methodologies, Agile Project Management and more. Jim Tolan has 3 emails and 4 mobile phone numbers on RocketReach.
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