Customer Service Manager @ (March 2020 - October 2022)
Director, Client Services @ (February 2013 - September 2019)
Director, Global Service and Support @ (January 2003 - June 2011)
Jim Savery Education
Bellevue College
Associate Of Arts (Business, Information Systems)
2019-2020
University of Washington
(Management)
2014
Jim Savery Skills
Customer Relationship Management (CRM)
Operations Management
Team Building
Vendor Management
Customer Satisfaction
Process Improvement
Data Analysis
Lean Six Sigma
Call Centers
Strategic Planning
Program Management
P&L Management
Field Service
Workforce Management
Order Management
Knowledge Management
Logistics
Reverse Logistics
Manufacturing
Forecasting
Business Strategy
International Business
Change Management
Inventory Management
Budget Management
Financial Services
Business Process Improvement
Project Management
Business Process Outsourcing (BPO)
Service-Level Agreements (SLA)
Optimization
Tech Support
Salesforce.com
Microsoft Office
Microsoft Excel
Microsoft Word
PowerPoint
Leadership
Coaching
Training
Customer Service
Cross-functional Team Leadership
Negotiation
Team Leadership
Management
Ticketing Systems
RightNow
Warranty Administration
Client Success
Customer Retention
Six Sigma
Product Management
Marketing Strategy
Troubleshooting
Budgets
Contract Negotiation
Process Engineering
DMAIC
Kaizen Leadership
Customer Relationship Management Crm
Outsourcing
Networking
Crossfunctional Team Leadership
Cross Functional Team Leadership
Standard Work
Business Process Outsourcing Bpo
Service Level Agreements Sla
Business Process Outsourcing
Service Level Agreements
Customer Relationship Management
Jim Savery Summary
Jim Savery, based in Bellevue, WA, US, is currently a Director, Project Management at React Health. Jim Savery brings experience from previous roles at React Health, Guidant Financial Group and MUSIC Group. Jim Savery holds a 2019 - 2020 Associate Of Arts in Business, Information Systems @ Bellevue College. With a robust skill set that includes Customer Relationship Management (CRM), Operations Management, Team Building, Vendor Management, Customer Satisfaction and more. Jim Savery has 5 emails and 4 mobile phone numbers on RocketReach.
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