Jim Rodden Email & Phone Number
Chief People Officer @ MaryRuth's
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Jim Rodden Location
- Haines City, FL, US
Jim Rodden Work
- 2024 -now Chief People Officer @
- 2022 -2024 VP of Customer Experience @
- 2021 -2022 VP and Head of Member Experience @
- 2016 -2021 Director Customer Care @
- 2014 -2016 Sr Manager Contact Center Operational Support @
- 2011 -2014 Director, Internal Contact Center and Voice Services @
- 2007 -2011 Director, Planning and Operations Effectiveness @
- 2002 -2007 General Manager and Site Director @ PRC
- 1997 -2002 Senior Manager, Planning and Ops Effectiveness @
Jim Rodden Education
- Eckerd College
(Business Administration and Management, General)
1994-1996 - Umatilla High School 1990-1994
Jim Rodden Skills
- Leadership
- Customer Experience
- Team Building
- BPO
- Technology
- Social Media
- Cisco Technologies
- Call Center
- VoIP
- Cisco Call Manager
- Account Management
- Avaya
- Customer Retention
- Forecasting
- Customer Satisfaction
- Telecommunications
- Vendor Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Strategy
- SIP
- IVR
- ACD
- Autonomy IDOL
- Operations Management
- Contact Centers
- Program Management
- Cross Functional Team Leadership
- Training
- Avaya Aura
- Change Management
- Customer Service
- Enterprise Software
- Avaya Technologies
- Project Planning
- Broadsoft
- Business Process Improvement
- Management
- Project Management
- Research
- Outsourcing
- Wireless
- Call Centers
- Avaya Communication Manager
- Service Delivery
- IEX Total View
- Unified Communications
- Integration
- CRM
- Performance Management
- Wireless Technologies
Jim Rodden Summary
- Jim Rodden, based in Haines City, FL, US, is currently a Chief People Officer at MaryRuth's. Jim Rodden brings experience from previous roles at MaryRuth's, Landing, Neiman Marcus Group and Cox Communications. Jim Rodden holds a 1994 - 1996 Eckerd College. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Technology and more. Jim Rodden has 3 emails on RocketReach.
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