Jim O'Connor's Location
Mechanicsville, VA, US
Jim O'Connor's Work
- Customer Journey Owner @ Wells Fargo
- Head of u.s. Operations @ Allianz Worldwide Partners
- Director of Operations-Commerical Card Acquisitions @ Capital One
- Director of Small Business Bank Operations Transformation and Innovation @ Capital One
- Director of Operations-US Card Customer Experience and Collaborative Design @ Capital One
- Director of US Card Back Office Operations-Loss Mitigation @ Capital One
- Director, New Capabilities Portfolio Management @ Capital One
- Director, Customer Service and Horizontal Operations, Product Innovation Center @ Capital One
- Senior Manager, u.s. Card Operations @ Capital One
- Operations Manager @ America One/Capital One
Jim O'Connor's Education
- Virginia Commonwealth University
Bachelor of Arts (English)
1987 - 1992
Jim O'Connor's Skills
- Lean Certification
- Business Process Management Certification
- Call Centers
- Risk Management
- Strategy
- Management
- Change Management
- Program Management
- Customer Experience
- Process Improvement
Jim O'Connor's Summary
Jim O'Connor, based in Mechanicsville, VA, US, is currently a Customer Journey Owner at Wells Fargo, bringing experience from previous roles at Allianz Partners and Capital One. Jim O'Connor holds a 1987 - 1992 Bachelor of Arts in English @ Virginia Commonwealth University. With a robust skill set that includes Lean Certification, Business Process Management Certification, Call Centers, Risk Management, Strategy and more, Jim O'Connor contributes valuable insights to the industry. Jim O'Connor has 2 emails on RocketReach.
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