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Jim Nolan Location
Buffalo, NY, US
Jim Nolan Work
Senior Staff- Customer Service Manager @ (May 2026 - Present)
Customer Service Support Call Center Manager @ (April 2021 - May 2026)
Operations Leader @ National Grid/iQor (May 2019 - March 2021)
Classified Sales and ServiceCall Center Leader @ Media Sales Plus (January 2019 - June 2019)
Call Center Manager @ (October 2017 - November 2018)
Client Services Manager @ (March 2016 - September 2017)
Financial Aid Manager @ (October 2010 - February 2016)
Customer Service and Billing Manager @ (April 2006 - August 2010)
Customer Service Manager @ Adelphia Communication (August 1998 - April 2006)
Payment Office Manager @ Telecommunication of New (June 1992 - August 1998)
Jim Nolan Education
Canisius University
BS (Management)
Canisius University
BS Degree (Science, Management information Systems)
Jim Nolan Skills
Leadership
Customer Experience
Team Building
PowerPoint
Human Resources
Call Center
Sales
Data Entry
Customer Retention
Customer Satisfaction
Troubleshooting
Telecommunications
Team Leadership
Process Improvement
Sales Management
Performance Management
Microsoft Office
Contact Centers
Employee Relations
Supervisory Skills
Change Management
Student Financial Aid
Time Management
Training
Customer Service
Project Planning
Business Process Improvement
Management
Project Management
Coaching
Call Centers
Motivation
Employee Management
Hiring
Jim Nolan Summary
Jim Nolan, based in Buffalo, NY, US, is currently a Senior Staff- Customer Service Manager at University at Buffalo. Jim Nolan brings experience from previous roles at Extra Space Storage, National Grid/iQor, Media Sales Plus and Medical Answering Services LLC. Jim Nolan holds a BS in Management @ Canisius University. With a robust skill set that includes Leadership, Customer Experience, Team Building, PowerPoint, Human Resources and more. Jim Nolan has 2 emails and 2 mobile phone numbers on RocketReach.
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