Voice Operations Lead Specialist @ (January 2011 - June 2017)
Training Manager and Operations Supervisor @ (January 2003 - January 2008)
Call Center Supervisor @ Medco Health Solutions (January 1997 - January 2003)
Jim Nickerson Education
Frankfurt International Schools 1989
The Ohio State University 1989
Jim Nickerson Skills
Microsoft Office
Microsoft Excel
PowerPoint
Microsoft Word
Team Building
Brand Management
Customer Service
Customer Satisfaction
Coaching
Leadership Development
Direct Sales
Staff Development
Employee Training
HTML
Process Improvement
Interviews
Pharmaceutical Industry
Key Performance Indicators
Kronos
P&L Management
Team Leadership
Operations Management
Team Management
Performance Management
Problem Solving
Training
Telecommunications
VoIP
Management
Leadership
Customer Relations
Sales
Photoshop
Research
Jim Nickerson Summary
Jim Nickerson, based in Columbus, OH, US, is currently a Billing Operations Supervisor at Spectrum Enterprise. Jim Nickerson brings experience from previous roles at Spectrum (formerly Time Warner Cable), BioScrip, Inc. and Medco Health Solutions. Jim Nickerson holds a Frankfurt International Schools. With a robust skill set that includes Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Team Building and more.
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