2016 -now Owner - Your Neighbor Home Service @ Self-employed
2020 -2021 WFM Analyst @
2013 -2015 Field Cusomter Service Workforce Management @
2008 -2013 Customer Contact Center Operations Manager @
2007 -2008 Operations Manager and Workforce Manager @
1998 -2000 Support Operations Manager @
1995 -1998 Manager of Forecasting and Planning @ Consolidated Market Response
Jim McNutt Education
Eastern Illinois University
Bachelor of Arts (Business Administration and Economics)
2000-2005
Jim McNutt Skills
Leadership
Customer Experience
Six Sigma
Team Building
Contract Management
Economics
Gas
Account Management
Customer Retention
Data Analysis
Forecasting
Spreadsheets
Natural Gas
Customer Satisfaction
Troubleshooting
Telecommunications
Business Analysis
Vendor Management
Team Management
Team Leadership
Process Improvement
Quality Assurance
Strategic Planning
Workforce Management
Sales Management
Operations Management
Contact Centers
Program Management
Employee Relations
Leadership Development
Cross Functional Team Leadership
Training
Change Management
Customer Service
Telephony
Contract Negotiation
Project Planning
Business Process Improvement
Budgets
Management
Call Center Development
Inbound Marketing
Project Management
Coaching
Outsourcing
Call Centers
Recruiting
CRM
Analysis
Performance Management
Jim McNutt Summary
Jim McNutt, based in Kannapolis, NC, US, is currently a Business Analyst at Spectrum Enterprise. Jim McNutt brings experience from previous roles at Spectrum Enterprise, Self-employed, Wells Fargo and Piedmont Natural Gas. Jim McNutt holds a 2000 - 2005 Bachelor of Arts in Business Administration and Economics @ Eastern Illinois University. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Team Building, Contract Management and more. Jim McNutt has 1 mobile phone numbers on RocketReach.
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