Jim McNutt Email & Phone Number
Business Analyst - Workforce Management Analyst @ Spectrum Business
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Jim McNutt Location
- Kannapolis, NC, US
Jim McNutt Work
- Business Analyst - Workforce Management Analyst @ Spectrum Enterprise (July 2021 - Present)
- Busintess Controls Analyst @ Spectrum Enterprise (February 2021 - Present)
- Owner - Your Neighbor Home Service @ Self-employed (January 2016 - Present)
- WFM Analyst @ (October 2020 - February 2021)
- Patient Service Representative @ (November 2019 - October 2020)
- Field Cusomter Service Workforce Management @ (December 2013 - July 2015)
- Customer Service Operations Manager @ (December 2008 - December 2013)
- Operations Manager and Workforce Manager @ (September 2007 - September 2008)
- Support Operations Manager @ APAC Customer Services (January 1998 - January 2000)
- Manager of Forecasting and Planning @ Consolidated Market Response (January 1995 - January 1998)
Jim McNutt Education
- Eastern Illinois University
Bachelor of Arts (Business Administration and Economics)
2000-2005
Jim McNutt Skills
- Leadership
- Customer Experience
- Six Sigma
- Team Building
- Contract Management
- Economics
- Gas
- Account Management
- Customer Retention
- Data Analysis
- Forecasting
- Spreadsheets
- Natural Gas
- Customer Satisfaction
- Troubleshooting
- Telecommunications
- Business Analysis
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Quality Assurance
- Strategic Planning
- Workforce Management
- Sales Management
- Operations Management
- Contact Centers
- Program Management
- Employee Relations
- Leadership Development
- Cross Functional Team Leadership
- Training
- Change Management
- Customer Service
- Telephony
- Contract Negotiation
- Project Planning
- Business Process Improvement
- Budgets
- Management
- Call Center Development
- Inbound Marketing
- Project Management
- Coaching
- Outsourcing
- Call Centers
- Recruiting
- CRM
- Analysis
- Performance Management
Jim McNutt Summary
- Jim McNutt, based in Kannapolis, NC, US, is currently a Business Analyst - Workforce Management Analyst at Spectrum Enterprise. Jim McNutt brings experience from previous roles at Spectrum Enterprise, Self-employed, Wells Fargo and The Lash Group. Jim McNutt holds a 2000 - 2005 Bachelor of Arts in Business Administration and Economics @ Eastern Illinois University. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Team Building, Contract Management and more. Jim McNutt has 1 mobile phone numbers on RocketReach.
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