Jim McDowell Email & Phone Number
Senior Customer Success Manager @ Rackspace, the #1 managed cloud company
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Jim McDowell Location
- Middletown, DE, US
Jim McDowell Work
- Senior Customer Success Manager @ (November 2021 - Present)
- Engagement Manager @ (April 2020 - December 2021)
- Customer Success Manager @ Optanix (April 2017 - June 2019)
- Support Desk Supervisor @ ShoreGroup, Optanix (March 2010 - March 2017)
- Director, Customer Support and Account Management @ Cavalry Solutions. Inc (May 2009 - November 2009)
Jim McDowell Education
- Boston College
Master of Business Administration - MBA
2000-2004 - State University of New York at Oswego
Bachelor's degree (Marketing)
1991-1993 - State University of New York College of Agriculture and Technology at Morrisville
Associate of Science - AS (Business Administration and Management, General)
1989-1993
Jim McDowell Skills
- Account Administration
- Account Management
- Account Relationship
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Business Relationship Management
- Business Reviews
- Business Strategy
- CSM
- Call Centers
- Change Management
- Chatbots
- Cisco Technologies
- Cloud Administration
- Cloud Computing
- Collaborative Problem Solving
- Communication
- Computer Ethics
- Contact Center Operations
- Contact Centers
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Center
- Executive-level Communication
- Generative AI
- ITIL v3 Foundations Certified
- Interpersonal Communication
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Managed Services
- Management
- Microsoft Office
- Microsoft Search
- Networking
- Organizational Culture
- Presentation Skills
- Presentations
- Problem Solving
- Project Management
- Project Management Body of Knowledge (PMBOK)
- Relationship Building
- Search Engine Technology
- Smartnet
- Soft Skills
- Solution Selling
- Teamwork
- Telecommunications
- Telephony
- Training Manuals
- Troubleshooting
- Trusting Relationships
- Unified Communications
- VMware
- VoIP
- Voice over IP (VoIP)
Jim McDowell Summary
- Jim McDowell, based in Middletown, DE, US, is currently a Senior Customer Success Manager at Rackspace Technology. Jim McDowell brings experience from previous roles at Sutherland, Optanix, ShoreGroup, Optanix and Cavalry Solutions. Inc. Jim McDowell holds a 2000 - 2004 Master of Business Administration - MBA @ Boston College. With a robust skill set that includes Account Administration, Account Management, Account Relationship, Artificial Intelligence (AI), Artificial Intelligence for Business and more. Jim McDowell has 1 emails and 2 mobile phone numbers on RocketReach.
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