2017 -2021 Manager, Field Services NA and Technology Bar @
2015 -2017 Service Desk Project Lead - New Business and Consolidations @
2012 -2015 Service Desk Training Specialist @
2010 -2012 ITSM Problem Manager @
2004 -2010 Senior Trainer @
Jim Mann Education
Brookhaven Community College
Associate of Arts (Education)
2004-2007
Jim Mann Skills
Event Planning
Service Desk
Presentation Development
Service Delivery
Vendor Management
Troubleshooting
Public Speaking
Problem Solving
System Deployment
Supervisory Skills
Blackberry
Desktop Publishing
Customer Relations
Problem Analysis
Microsoft Technologies
Microsoft Word
Word
Printers
Itil Foundations
PowerPoint
Curriculum Development
Software Documentation
Itil Service Operations
Customer Service
Maintenance
Excel
Quality Assurance
Microsoft Excel
Program Management
Microsoft Office
ITIL
Computer Hardware
Incident Management
Help Desk Support
Software Installation
Technical Support
Dreamweaver
Telephone Skills
Citrix
Photoshop
Operating Systems
Windows
Visio
Documentation
Outlook
Laptops
Adobe Acrobat
Group Presentations
Technical Training
A+ Certified
IT Service Management
Microsoft Operating Systems
Technical Writing
Training and Development
Jim Mann Summary
Jim Mann, based in Keller, TX, US, is currently a Field Services Digital Workplace Operations Lead at Accenture. Jim Mann brings experience from previous roles at AIG. Jim Mann holds a 2004 - 2007 Associate of Arts in Education @ Brookhaven Community College. With a robust skill set that includes Event Planning, Service Desk, Presentation Development, Service Delivery, Vendor Management and more. Jim Mann has 3 emails and 1 mobile phone numbers on RocketReach.
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