Jim Mack Email & Phone Number
VP and Director Customer Success and Operations @ InterLink AI
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Jim Mack Location
- California, United States
Jim Mack Work
- VP and Director Customer Success and Operations @ (November 2016 - Present)
- Manager, Customer Service Center @ (April 2016 - November 2016)
- Customer Support Manager @ (January 2015 - December 2015)
- Certification Program Manager - Clinac Radiation Treatment @ (January 2008 - December 2015)
- Director, Technical and Customer Support @ (January 2002 - December 2008)
- Sr. Systems Engineer @ (January 2001 - December 2002)
- Director Technical Support @ Vtel Corporation (Acquired CLI) (January 1999 - December 2001)
- Sr Manager Customer Support @ (January 1995 - December 1999)
Jim Mack Education
- University of Massachusetts Amherst
BSEE (Electrical Engineering)
Jim Mack Skills
- Salesforce.com Administration
- P&L Forecasting
- Team Development
- Regulatory Documentation
- Teamwork
- Customer Retention
- Customer Satisfaction
- Customer Service Operations
- Customer Service
- Software Implementation
- Process Implementation
- Help Desk Implementation
- Customer Relationship Management (CRM)
- Pharmacy Operations
- Pharmacy
- Pharmacy Automation
- Key Performance Indicators
- KPI Reporting
- Analytical Skills
- Project Implementation
- Manage multiple projects
- Visual Communication
- Change Management
- Employee Training
- Cross-functional Team Leadership
- Program Management
- Management
- Project Management
- Leadership
- Training
- Budgets
- Outsourcing
- Executive Management
- P&L Management
- Technical Operations
- Reporting
- Customer Support
- Process Development
- Customer Escalation Management
- Medical Devices
- Regulatory Compliance
- 24x7x365 Customer Support
- Medical Device Complaint Handling
- Performance Reporting
- Customer Relations
- Quality System
- Partner Management
- Service Level Management
- Goal Setting
- Communications
- Problem Solving
- Establishing Priorities
- Certification Development
- International Support
- Vendor Management
- Troubleshooting
- Wireless
- Professional Services
- Integration
- Telecommunications
- Process Improvement
- Start-ups
- Product Management
- Cloud Computing
- CRM
- Mobile Devices
- Start Ups
- Cross Functional Team Leadership
Jim Mack Summary
- Jim Mack, based in California, United States, is currently a VP and Director Customer Success and Operations at InterLink AI. Jim Mack brings experience from previous roles at Fresenius Medical Care North America, Intuitive Surgical, Varian Medical Systems and Bytemobile Inc. (Citrix). Jim Mack holds a BSEE in Electrical Engineering @ University of Massachusetts Amherst. With a robust skill set that includes Salesforce.com Administration, P&L Forecasting, Team Development, Regulatory Documentation, Teamwork and more. Jim Mack has 2 emails and 2 mobile phone numbers on RocketReach.
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