Jim Joseph Email & Phone Number
SVP Workforce Management @ TP
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Jim Joseph Location
- Valenzuela, NCR, PH
Jim Joseph Work
- SVP Workforce Management @ (August 2024 - Present)
- Global Workforce Management Leader @ (September 2021 - August 2024)
- Head of WorkForce Management, Digital Operations @ (July 2014 - August 2021)
- WFM Leader and Senior Consultant - Contact Center, WFM Practice @ (May 2004 - July 2014)
- Business Analyst @ (February 2002 - May 2004)
- Project Leader and Senior Trainer @ Combit Advertising (February 2000 - January 2002)
- Applications Developer @ S. G. Computers and Communications (January 1999 - January 2000)
- Technical Assistant @ Mbit (DOEACC Training Center) (September 1997 - December 1998)
Jim Joseph Education
- Jetking
Diploma (Networking and Hardware Technology)
1998 - Delhi University
Bachelor of Commerce - BCom (Hons.) (Business/Commerce, Honors)
1998 - Fr. Agnel School, New Delhi
(Commerce)
1993-1995
Jim Joseph Skills
- PeopleSoft
- Business Continuity
- Management
- Workforce Management
- Analytical Skills
- Performance Management
- Business Analysis
- CRM
- Talent Acquisition
- Training
- Employee Engagement
- Business Strategy
- Analysis
- Capacity Planning
- Outsourcing
- Team Management
- Leadership
- Service Delivery
- Process Improvement
- Six Sigma
- Business Process Improvement
- Vendor Management
- Recruiting
- BPO
- Strategy
- Business Transformation
- Team Leadership
- Change Management
- Forecasting
- Business Process
- Telecommunications
- Talent Management
- ERP
- Software Documentation
- Contact Centers
- Operations Management
- Process Management
- Call Centers
- Customer Experience
- Project Management
- Business Development
- Transition Management
- Offshoring
- MIS
- Strategic Planning
- Sla
- Project Planning
- Program Management
- Resource Management
- Customer Satisfaction
- Visual Note Taking
- Developing Great Services
- Being Extremely Cool
- Java Enterprise Edition
- Hybris Wcms
- Spring Framework
- Hybris Cockpits
- Hybris Pcm
- Core Java
- Hybris
- Struts
- ATG Commerce
- JSP
- Web Services
- SDLC
- JavaScript
- ATG Dynamo
- Servlets
- ATG
- Oracle
- JBoss Application Server
- E Commerce
- XML
- Agile Methodologies
- J2EE
- Atg Merchandising
- Oracle SQL
- Java
- Hibernate
- JIRA
- HP Quality Center
- SQL
- Requirements Analysis
Jim Joseph Summary
- Jim Joseph, based in Valenzuela, NCR, PH, is currently a SVP Workforce Management at Teleperformance. Jim Joseph brings experience from previous roles at Accenture, Cognizant Technology Solutions, IBM and American Express India Pvt. Ltd. Jim Joseph holds a Diploma in Networking and Hardware Technology @ Jetking. With a robust skill set that includes PeopleSoft, Business Continuity, Management, Workforce Management, Analytical Skills and more. Jim Joseph has 2 emails and 1 mobile phone numbers on RocketReach.
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