Workforce Analyst @ NJ Family Care (March 2016 - November 2016)
Workforce Supervisor @ (November 2013 - March 2016)
Senior Workforce Analyst @ (April 2005 - November 2013)
Senior Real Time Analyst @ (February 2004 - April 2005)
Real Time Management Specialist @ (April 2002 - February 2004)
Jim Jansen Education
Chubb Institute
Computer Programming (Certification)
1995-1995
Penn State University
No Degree (Communication and Media Studies)
1991-1991
Jim Jansen Skills
Microsoft Excel
Microsoft Office
Microsoft Word
Aspect
Blue Pumpkin
Nortel
Citrix
Workforce Planning
Workforce Management
Real Time Monitoring
Call Centers
Analysis
Vendor Management
Leadership
Operations Management
Process Improvement
Management
Performance Management
Customer Experience
Business Analysis
Customer Service
Training
Jim Jansen Summary
Jim Jansen, based in Hatboro, PA, US, is currently a Senior Operations Specialist at Assurant. Jim Jansen brings experience from previous roles at NJ Family Care, Assurant Solutions and TD. Jim Jansen holds a 1995 - 1995 Computer Programming in Certification @ Chubb Institute. With a robust skill set that includes Microsoft Excel, Microsoft Office, Microsoft Word, Aspect, Blue Pumpkin and more. Jim Jansen has 1 emails and 2 mobile phone numbers on RocketReach.
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