Project Manager @ (September 2024 - February 2025)
Product Support Specialist @ (October 2023 - September 2024)
Technical Account Manager @ (April 2021 - October 2023)
Director, Service Delivery @ (February 2021 - April 2021)
Manager, Service Delivery @ (March 2020 - February 2021)
Team Lead, Service Delivery @ (March 2017 - March 2020)
Systems Engineer @ (April 2016 - March 2017)
NOC Engineer @ (January 2015 - April 2016)
NOC Analyst @ (February 2013 - January 2015)
Helpdesk Analyst @ (January 2011 - February 2013)
Field Technician @ SafeNet Solutions (January 2009 - July 2011)
Senior Computer Operator @ (December 1999 - November 2010)
Jim Gotti Education
Rutgers University
BS (Computer Science)
Middlesex College
Associate of Science (AS) (Engineering Science)
SWMHS
Jim Gotti Skills
Active Directory
Amazon Web Services (AWS)
Citrix
Client/server
Customer Service
Customer Support
Data Analysis
Disaster Recovery
Group Policy
Hardware
Healthcare Information Technology
Helm (Software)
Help Desk Support
Incident Management
Information Technology
Jenkins
Kubernetes
Linux
Microsoft Exchange
Microsoft Office
Networking
People Management
PostgreSQL
Powershell
Printers
Process Improvement
Project Management
SQL
Servers
Service-Level Agreements (SLA)
Software Documentation
Software Installation
Solr
System Administration
TAM
Technical Support
Troubleshooting
VMware
Vendor Management
Virtualization
Windows 7
Windows Server
Jim Gotti Summary
Jim Gotti, based in New York, NY, US, is currently a Technical Account Manager at Voyager Labs. Jim Gotti brings experience from previous roles at HYPR | The Identity Assurance Company and OS33. Jim Gotti holds a BS in Computer Science @ Rutgers University. With a robust skill set that includes Active Directory, Amazon Web Services (AWS), Citrix, Client/server, Customer Service and more. Jim Gotti has 2 mobile phone numbers on RocketReach.
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