Jim Cox Email & Phone Number
Senior Consultant, CX and Contact Center @ The Northridge Group
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Jim Cox Location
- Irvine, CA, US
Jim Cox Work
- Senior Consultant, CX and Contact Center @ (December 2020 - Present)
- Director, Customer Experience Relationship Management @ (January 2014 - January 2020)
- Senior Director, Contact Center Services @ (January 2010 - January 2014)
- Director, Support Analytics and Infrastructure @ (January 2007 - January 2010)
- Senior Manager, Customer Support Programs @ (January 2005 - January 2007)
- Director, Customer Support @ (January 1997 - January 2005)
- Director Member Services @ (January 1995 - January 1997)
- Director Customer Support Operations and Manager and Technical Support Engineer @ (January 1985 - January 1995)
Jim Cox Education
- UC Irvine
Bachelor of Science - BS (Mechanical Engineering)
- San Diego Mesa College
Associate of Science - AS (Mathematics)
Jim Cox Skills
- Business Analysis
- CRM
- Call Centers
- Cloud Computing
- Customer Experience
- Customer Satisfaction
- Customer Service Management
- Distributors
- Enterprise Software
- Leadership
- Management
- Operations Management
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- SaaS
- Sales Process
- Salesforce.com
- Software Documentation
- Strategy
- Team Building
- Technical Support
- Training
- Unix
Jim Cox Summary
- Jim Cox, based in Irvine, CA, US, is currently a Senior Consultant, CX and Contact Center at The Northridge Group. Jim Cox brings experience from previous roles at Sage. Jim Cox holds a Bachelor of Science - BS in Mechanical Engineering @ UC Irvine. With a robust skill set that includes Business Analysis, CRM, Call Centers, Cloud Computing, Customer Experience and more. Jim Cox has 3 mobile phone numbers on RocketReach.
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