Jim Casey Email & Phone Number
Head of Customer Experience Management @ Node4 Ltd
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Jim Casey Location
- Coventry, England, GB
Jim Casey Work
- 2024 -now Head of Customer Experience Management @
- 2023 -2024 Chief Technology Officer @ Blue Thistle Design
- 2023 -2023 Director Customer Led Transformation @
- 2021 -2023 Managing Partner - Customer Experience Management @ Agilisys UK Ltd
- 2018 -2023 Partner - CCM @ Agilisys
- 2007 -2017 Vice President @
- 2000 -2007 Associate Partner @
- 1987 -1999 Director of Contact Centre Development @ Sitel
- 1990 -1997 Telecoms Manager @ Merit Direct
- 1988 -1989 consultant @
Jim Casey Education
- South Warwickshire Technical College
HNC (Electrical and Electronic Engineering)
1983-1989
Jim Casey Skills
- Call Center
- IVR
- Professional Services
- Business Transformation
- Telecommunications
- Contact Centers
- Solution Architecture
- Genesys
- Telemarketing
- Pre-sales
- Management
- VoIP
- Call Centers
- Outsourcing
- CRM
- Unified Communications
- Service Delivery
- Business Intelligence
- Managed Services
- Integration
- Consulting
- Pre Sales
Jim Casey Summary
- Jim Casey, based in Coventry, England, GB, is currently a Head of Customer Experience Management at Node4 Ltd. Jim Casey brings experience from previous roles at Blue Thistle Design, Price Waterhouse Coopers- PwC, Agilisys UK Ltd and Agilisys. Jim Casey holds a 1983 - 1989 HNC in Electrical and Electronic Engineering @ South Warwickshire Technical College. With a robust skill set that includes Call Center, IVR, Professional Services, Business Transformation, Telecommunications and more. Jim Casey has 2 emails and 2 mobile phone numbers on RocketReach.
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