Jim Brooks Email & Phone Number
Call Center - Technical Delivery Director @ Healthfirst
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Jim Brooks Location
- Myrtle Beach, SC, US
Jim Brooks Work
- Call Center - Technical Delivery Director @ (September 2024 - Present)
- Senior Director, Global Contact Center Technology and Strategy @ (January 2021 - July 2024)
- Senior Director, Contact Center Technology, Voice, and Infrastructure Services @ (October 2017 - January 2021)
- Director, Contact Center Technologies @ (June 2012 - October 2017)
- Professional Services Consultant, Contact Center Solutions @ (November 2011 - June 2012)
- Chief Engineer and Principal, Contact Center Innovation and Engineering @ (January 1998 - November 2011)
Jim Brooks Education
- University of Memphis
Bachelor of Science (Electrical Engineering)
Jim Brooks Skills
- Business Transformation
- Call Center Development
- Consulting
- Contact Center Design
- Contact Center Strategy
- Contact Center Technology
- Contact Center Transformation
- Contact Centers
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Experience
- Customer Relationship Management (CRM)
- Digital Transformation
- Enterprise Architecture
- IT Strategy
- IVR
- Information Technology
- Information Technology Infrastructure
- Infrastructure
- Leadership
- Management
- Organizational Leadership
- Process Improvement
- Service Delivery
- Software as a Service (SaaS)
- Solution Architecture
- Speech Analytics
- Strategic Planning
- Strategy
- Systems Analysis
- Team Building
- Telecommunications
- Twilio
- UCCE
- UCaaS
- Vendor Management
- WebEx
- Workforce Management
- Microsoft Excel
- Public Speaking
- Services
- Engineering
- Integration
- SQL
- Program Management
- Microsoft Office
- Customer Relationship Management
Jim Brooks Summary
- Jim Brooks, based in Myrtle Beach, SC, US, is currently a Call Center - Technical Delivery Director at Healthfirst. Jim Brooks brings experience from previous roles at IQVIA, Compucom, HCA Healthcare and Verizon. Jim Brooks holds a Bachelor of Science in Electrical Engineering @ University of Memphis. With a robust skill set that includes Business Transformation, Call Center Development, Consulting, Contact Center Design, Contact Center Strategy and more. Jim Brooks has 2 emails and 2 mobile phone numbers on RocketReach.
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