Jim Brooks Email & Phone Number
Call Center - Technical Delivery Director @ Healthfirst
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Jim Brooks Location
- Myrtle Beach, SC, US
Jim Brooks Work
- 2024 -now Call Center - Technical Delivery Director @
- 2021 -2024 Senior Director, Global Contact Center Technology and Strategy @
- 2017 -2021 Senior Director, Contact Center Technology, Voice, and Infrastructure Services @
- 2012 -2017 Director, Contact Center Technologies @
- 2011 -2012 Professional Services Consultant, Contact Center Solutions @
- 1998 -2011 Chief Engineer and Principal, Contact Center Innovation and Engineering @
Jim Brooks Education
- The University of Memphis
Bachelor of Science, Electrical Engineering
Jim Brooks Skills
- Microsoft Excel
- Public Speaking
- Process Improvement
- Services
- Engineering
- Strategic Planning
- Strategy
- Integration
- SQL
- Management
- Program Management
- Microsoft Office
- Systems Analysis
- Customer Experience
- Information Technology
- Information Technology Infrastructure
- Contact Center Transformation
- Digital Transformation
- Contact Center Design
- Twilio
- Contact Center Technology
- Vendor Management
- Speech Analytics
- Customer Relationship Management
- Workforce Management
- IVR
- UCCE
- Enterprise Architecture
- WebEx
- UCaaS
- Contact Center Strategy
- Solution Architecture
Jim Brooks Summary
- Jim Brooks, based in Myrtle Beach, SC, US, is currently a Call Center - Technical Delivery Director at Healthfirst. Jim Brooks brings experience from previous roles at IQVIA, Compucom, HCA Healthcare and Verizon. Jim Brooks holds a Bachelor of Science, Electrical Engineering @ The University of Memphis. With a robust skill set that includes Microsoft Excel, Public Speaking, Process Improvement, Services, Engineering and more. Jim Brooks has 3 emails and 2 mobile phone numbers on RocketReach.
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