Head of Workforce Management @ (September 2023 - May 2025)
Global Head of Workforce Optimization @ (January 2021 - June 2023)
Global Head of Enablement, Workforce Managment @ (August 2020 - January 2021)
Global Workforce Management Process Lead @ (September 2019 - August 2020)
Senior Workforce Management Analyst @ (July 2018 - September 2019)
Workforce Management and Reporting Manager, Senior Associate @ (August 2016 - July 2018)
Senior Associate, Process and Continuous Improvement @ (December 2014 - August 2016)
Senior Planning Analyst @ Staples (November 2013 - December 2014)
Sr Forecasting and Capacity Planning Analyst @ (June 2010 - November 2013)
Data Analyst @ (April 2008 - June 2010)
Jill Barry Education
University of Massachusetts Lowell
Bachelor's degree (English and Psychology)
Swarthmore College
Jill Barry Skills
Workflow Automation
SQL
Operations Management
Saas
Cisco Systems Products
Teamwork
Decision-Making
Project Management
Problem Solving
Creative Problem Solving
Call Centers
Workforce Management
Telecommunications
Broadband
Process Improvement
Telephony
Customer Satisfaction
Customer Experience
Customer Retention
VoIP
Cross-functional Team Leadership
Troubleshooting
Forecasting
Vendor Management
Customer Service
Performance Management
Avaya
Analysis
Wireless
Business Analysis
VOD
Call Center
Training
Outsourcing
Budgets
Strategy
CRM
Contact Centers
Staff planning
Strategic Planning
Team Building
Management
Leadership
Microsoft Office
Data Analysis
Team Leadership
Coaching
Business Process Outsourcing (BPO)
Change Management
Program Management
Business Process Outsourcing Bpo
Cross Functional Team Leadership
Analytics
Business Process Outsourcing
Jill Barry Summary
Jill Barry, based in Boston, MA, US, is currently a Vice President, Workforce Optimization and Compliance at SteadyMD. Jill Barry brings experience from previous roles at Gusto, Wix.com and Uber. Jill Barry holds a Bachelor's degree in English and Psychology @ University of Massachusetts Lowell. With a robust skill set that includes Workflow Automation, SQL, Operations Management, Saas, Cisco Systems Products and more. Jill Barry has 6 emails and 6 mobile phone numbers on RocketReach.
Looking for a different Jill Barry?
Find contact details for 700 million professionals.