Jijo Thomas Email
Senior Director Operations @ TP
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Jijo Thomas Location
- Mumbai, MH, IN
Jijo Thomas Work
- 2021 -now Senior Director Operations @
- 2019 -2021 Head Of Customer Service @
- 2015 -2019 Director Of Operations @
- 2011 -2014 Asst.General Manager-Operations @ NCO Group
- 2008 -2011 Operations @ Intelenet Global Services
- 2009 -2011 Operations Manager @ Intelenet Global Services Ltd
- 2008 -2009 b Centre Operations Manager @ Sparsh BPO Services Ltd
- 2006 -2008 Unit Manager @ Citigroup Global Services
- 2005 -2006 Process Leader @ ICICI One Source
- 2003 -2005 Team-Coach @ Global Services Pvt Ltd
- 2000 -2003 Shift Administrator and Trainer @ Shroff Consultants Pvt Ltd
Jijo Thomas Education
- AIEM India
B.E (Electronics and Telecommunication)
1998-2001 - Little Angels High School
10th
- SIES college
12th
Jijo Thomas Skills
- Customer Experience
- Management
- Operations Management
- Customer Satisfaction
- BPO
- Contact Centers
- Outsourcing
- Process Excellence
- Vendor Management
- Team Management
- Employee Engagement
- Service Delivery
- Call Centers
- Process Improvement
- Offshoring
- Sla
- CRM
- Performance Management
Jijo Thomas Summary
- Jijo Thomas, based in Mumbai, MH, IN, is currently a Senior Director Operations at Teleperformance. Jijo Thomas brings experience from previous roles at Standard Chartered Bank, Teleperformance India, NCO Group and Intelenet Global Services. Jijo Thomas holds a 1998 - 2001 B.E in Electronics and Telecommunication @ AIEM India. With a robust skill set that includes Customer Experience, Management, Operations Management, Customer Satisfaction, BPO and more. Jijo Thomas has 1 emails on RocketReach.
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