Jessica Eisner Email & Phone Number
Director of Support @ Heard
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Jessica Eisner Location
- Kingsport, TN, US
Jessica Eisner Work
- Director of Support @ (September 2025 - Present)
- Technical Support Team Lead @ (July 2024 - December 2025)
- Senior Technical Support Specialist @ (September 2023 - August 2024)
- Director of Support Services @ (January 2023 - August 2023)
- Senior Manager of Level 2 Support @ (July 2022 - January 2023)
- Manager of Level 2 Support @ (February 2022 - July 2022)
- Senior Support Engineer @ (August 2021 - February 2022)
- Director of Global Support @ (April 2021 - August 2021)
- Director of Customer Support @ (November 2020 - April 2021)
- Director of Tier 2 Support @ (May 2019 - November 2020)
- Senior Manager, Tier 2 Support @ (October 2017 - May 2019)
- Manager of Tier 2 Support @ (January 2017 - October 2017)
- Team Lead, Tier 2 Support @ (November 2015 - January 2017)
- Support Engineer @ (June 2015 - November 2015)
- Agile Test Engineer @ (January 2014 - May 2015)
- QA and QC Analyst @ (November 2011 - December 2013)
- Trainer and eLearning Developer @ (April 2011 - November 2011)
- Teacher @ (August 2003 - June 2009)
- Office Assistant @ (December 2001 - August 2003)
Jessica Eisner Education
- National University
Master of Science (Educational and Instructional Technology)
2010-2012 - California State University, Fresno
Elementary (Multiple Subjects) Teaching Credential (Elementary Education and Teaching)
2003-2005 - California State University-Sacramento
Bachelor of Arts (BA) (French Language and Literature)
2001-2003
Jessica Eisner Skills
- ADA compliance
- Agile Application Development
- Agile Methodologies
- Agile Testing
- Atlassian JIRA
- Business Analysis
- CSS
- Camtasia
- Captivate
- Certified Scrum Master CSM
- Confluence
- Curriculum Design
- Curriculum Development
- E-Learning
- Eclipse
- Educational Technology
- Git
- GruntJS
- HTML
- Hands-on Training
- Higher Education
- Instructional Design
- Instructor-led Training
- IntelliJ IDEA
- Jenkins
- K-12 Education
- Photoshop
- Plone
- Protractor
- Quality Assurance
- Rational AppScan
- Requirements Analysis
- SQL Server Management Studio
- Scrum
- Selenium Testing
- Software Documentation
- Software Quality Assurance
- Sublime Text
- System Testing
- Technical Documentation
- Technical Training
- Technical Writing
- Test Automation
- Test Planning
- Usability
- Visio
- W3C Accessibility
- Web 2.0
- Web Design
- WebDriver
- K 12 Education
- Hands on Training
- Information Technology
- Has Errors
- Teaching
- E Learning
- Project Management
- Instructor Led Training
- Great
Jessica Eisner Summary
- Jessica Eisner, based in Kingsport, TN, US, is currently a Director of Support at Heard. Jessica Eisner brings experience from previous roles at Heard and Maze. Jessica Eisner holds a 2010 - 2012 Master of Science in Educational and Instructional Technology @ National University. With a robust skill set that includes ADA compliance, Agile Application Development, Agile Methodologies, Agile Testing, Atlassian JIRA and more. Jessica Eisner has 2 emails and 1 mobile phone numbers on RocketReach.
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