Jessica Eisner Email & Phone Number
Director of Support @ Heard
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Jessica Eisner Location
- Kingsport, TN, US
Jessica Eisner Work
- 2025 - now Director of Support @
- 2024 - 2025 Technical Support Team Lead @
- 2023 - 2024 Senior Technical Support Specialist @
- 2023 - 2023 Director of Support Services @
- 2022 - 2023 Senior Manager of Level 2 Support @
- 2022 - 2022 Manager of Level 2 Support @
- 2021 - 2022 Senior Support Engineer @
- 2021 - 2021 Director of Global Support @
- 2020 - 2021 Director of Customer Support @
- 2019 - 2020 Director of Tier 2 Support @
- 2017 - 2019 Senior Manager, Tier 2 Support @
- 2017 - 2017 Manager of Tier 2 Support @
- 2015 - 2017 Team Lead, Tier 2 Support @
- 2015 - 2015 Support Engineer @
- 2014 - 2015 Agile Test Engineer @
- 2011 - 2013 QA and QC Analyst @
- 2011 - 2011 Trainer and eLearning Developer @
- 2003 - 2009 Teacher @
- 2001 - 2003 Office Assistant @
Jessica Eisner Education
- National University
Master of Science (Educational and Instructional Technology)
2010 - 2012 - California State University, Fresno
Elementary (Multiple Subjects) Teaching Credential (Elementary Education and Teaching)
2003 - 2005 - California State University-Sacramento
Bachelor of Arts (BA) (French Language and Literature)
2001 - 2003
Jessica Eisner Skills
- K 12 Education
- Captivate
- Web Design
- Hands on Training
- Information Technology
- Jenkins
- GruntJS
- Technical Training
- Business Analysis
- Educational Technology
- Agile Application Development
- IntelliJ IDEA
- Has Errors
- W3c Accessibility
- Quality Assurance
- Teaching
- ADA compliance
- Technical Writing
- Git
- E Learning
- Agile Testing
- Project Management
- Rational Appscan
- Eclipse
- Atlassian JIRA
- Usability
- CSS
- Instructional Design
- Test Automation
- Curriculum Development
- Test Planning
- Sublime Text
- Agile Methodologies
- HTML
- Software Quality Assurance
- Web 2.0
- Protractor
- Certified Scrum Master CSM
- SQL Server Management Studio
- Camtasia
- Selenium Testing
- Technical Documentation
- Photoshop
- Visio
- Scrum
- Confluence
- Plone
- Instructor Led Training
- Requirements Analysis
- Software Documentation
- System Testing
- Higher Education
- Great
- Curriculum Design
- WebDriver
Jessica Eisner Summary
- Jessica Eisner, based in Kingsport, TN, US, is currently a Director of Support at Heard. Jessica Eisner brings experience from previous roles at Heard and Maze. Jessica Eisner holds a 2010 - 2012 Master of Science in Educational and Instructional Technology @ National University. With a robust skill set that includes K 12 Education, Captivate, Web Design, Hands on Training, Information Technology and more. Jessica Eisner has 2 emails on RocketReach.
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