Jessica D. Email
Business Consultant @ Owls Head
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Jessica D. Location
- Charlotte, NC, US
Jessica D. Work
- Business Consultant @ (August 2026 - Present)
- Co-Founder @ (January 2025 - Present)
- Sr. Salesforce Business Analyst and Product Owner @ Self-employed (January 2023 - January 2025)
- Director of Customer Experience @ (January 2020 - January 2023)
- Manager of Client Experience @ Spectrum Enterprise (January 2017 - January 2020)
- Enterprise Learning and Development Specialist @ (January 2014 - January 2017)
- Business Voice Provisioning Specialist @ Bright House Networks (January 2007 - January 2014)
- Development Coordinator @ (January 2005 - January 2007)
- Mobile Subscriber Networking Equipment Operator and Maintainer (31F) @ (January 1991 - January 1995)
Jessica D. Education
- University of Southern California
Doctor of Education - EdD (Organizational Leadership)
2022-2027 - Southern New Hampshire University
Master's degree (Organizational Leadership)
- Southern New Hampshire University
Bachelor of Business Administration - BBA (Organizational Leadership)
Jessica D. Skills
- Analytical Skills
- Business Analysis
- Business Process Design
- Business Process Improvement
- Business Strategy
- Change Management
- Coaching
- Contact Center Management
- Cross-functional Team Leadership
- Curriculum Design
- Curriculum Development
- Customer Experience
- Customer Journey Mapping
- Customer Journeys
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Data-driven Decision Making
- Driving Results
- Forecasting
- Key Metrics
- Key Performance Indicators
- Leadership
- Leadership Development
- Operational Excellence
- Operations
- Operations Management
- Organizational Development
- Organizational Leadership
- Performance Improvement
- Performance Management
- Performance Metrics
- Process Improvement
- Program Management
- Project Management
- Public Speaking
- Salesforce Lightning
- Salesforce.com
- Service Delivery
- Strategic Leadership
- Strategic Planning
- Strategy
- Team Building
- Telecommunications
- Training
- Training & Development
- Training Delivery
- Voice of the Customer
Jessica D. Summary
- Jessica D., based in Charlotte, NC, US, is currently a Business Consultant at Owls Head. Jessica D. brings experience from previous roles at Smoky Paw Bones, Self-employed, Conterra Networks and Spectrum Enterprise. Jessica D. holds a 2022 - 2027 Doctor of Education - EdD in Organizational Leadership @ University of Southern California. With a robust skill set that includes Analytical Skills, Business Analysis, Business Process Design, Business Process Improvement, Business Strategy and more. Jessica D. has 1 emails on RocketReach.
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