Fractional, Founder, and Business Coach @ JBCSuite Coaching and Consulting (May 2019 - Present)
Director of Customer Experience @ (July 2023 - January 2025)
Principal Global Customer Success Manager | Global Clients Group | via The Mom Project @ (June 2022 - June 2023)
VP of Sales and Customer Success @ (May 2020 - December 2021)
Senior Director of Strategy and Business Development @ (June 2019 - April 2020)
Head of Customer Success @ Banjo (November 2017 - May 2019)
Senior Project Manager @ (January 2017 - October 2017)
Senior Customer Success Manager @ (December 2014 - January 2017)
Business Training Consultant @ (June 2012 - December 2014)
Sales and Service Team Lead: Coaching Queue and Business Online Banking and First Level @ (October 2010 - June 2012)
Customer Experience Manager @ (November 2006 - September 2010)
Online Customer Service Banker-Phone and Email @ (April 2004 - November 2006)
Teller @ (September 2002 - April 2004)
Jessica Bryan Education
University of Utah
Bachelor of Science (B.S.) (Sociology)
Jessica Bryan Skills
Cross-functional Team Leadership
E-Commerce
Retail
Google Workplace
Microsoft 365
HubSpot
Business Strategy
Strategic Partnerships
Sales & Marketing
Go-to-Market Strategy
Leadership Development
Customer Journey Mapping
Customer Success
Change Management
Investor Relations
Email Marketing
Start-up Consulting
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Product Adoption
Global Strategy
Client Presentation
Team Leadership
Customer Experience
Account Management
Customer Retention
Process Improvement
Public Speaking
Coaching
Management
Team Building
Customer Service
Sales
Recruiting
Training
Marketing
Salesforce.com
Employee Training
Strategy
Business Development
Relationship Management
Marketing Strategy
Sales Management
Online Marketing
Allyship
Diversity & Inclusion
Cross-cultural Communication Skills
Professional Communication
Interpersonal Skills
Leadership
Call Centers
Banking
Microsoft Word
Jessica Bryan Summary
Jessica Bryan, based in Salt Lake City, UT, US, is currently a Customer Success Manager at Verse.ai, a NiCE Company. Jessica Bryan brings experience from previous roles at JBCSuite Coaching and Consulting, Geneo, LinkedIn and Service Robotics & Technologies. Jessica Bryan holds a Bachelor of Science (B.S.) in Sociology @ University of Utah. With a robust skill set that includes Cross-functional Team Leadership, E-Commerce, Retail, Google Workplace, Microsoft 365 and more. Jessica Bryan has 3 emails and 2 mobile phone numbers on RocketReach.
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