Vice President of Customer Success, Americas and APAC @ (May 2023 - November 2024)
Senior Director, Customer Success @ (January 2021 - January 2023)
Vice President Customer Experience @ (June 2018 - June 2021)
Snr. Dir. Customer Experience @ (January 2018 - June 2018)
Consultant | Advisor @ (January 2020 - January 2021)
Information Technology and Sales Advisory Group (ITSAG) @ (January 2019 - January 2021)
Consultant | Advisor @ (January 2019 - January 2021)
Consultant | Advisor @ (January 2018 - January 2021)
Consultant | Advisor @ ARCA International (January 2018 - January 2021)
Head of Customer Success (Acquired by Fiserv) @ (January 2017 - January 2018)
CX, Success, Support and Operations Consultant | Advisor (January 2015 - January 2018)
Sr. Director of Client Success (Trusource Labs acquired by Everise) @ (January 2015 - January 2017)
VP, Customer Experience - Client Success | Support | Operations (Acquired by Serent Capital) @ (January 2011 - January 2015)
VP of Operations and Strategic Development @ (January 2010 - June 2011)
Consultant | Advisor @ (January 2010 - January 2011)
VP, Customer Experience - Customer Success | Operations | Support @ (January 2005 - January 2010)
VP, Script Development @ (January 2003 - January 2005)
Snr. Director, Development @ (January 2002 - January 2003)
General Manager @ (January 1999 - January 2002)
Branch Manager @ (January 1997 - January 1999)
Sales Manager @ (January 1996 - January 1997)
Screenwriter @ (January 2001 - January 2008)
Franchise Sales and CX Consultant @ (January 1998 - January 2000)
Jesse Gerson Education
Agoura High School
Salt Lake Community College
(Communications, General)
Jesse Gerson Skills
Leadership
Strategic Planning
Team Building
Management
Sales
Business Strategy
Account Management
Marketing
Marketing Strategy
New Business Development
Entrepreneurship
Strategy
Business Development
Start-ups
CRM
Call Centers
Sales Operations
Sales Management
Lead Generation
Sales Process
Operations Management
Direct Sales
Social Media Marketing
Selling
Business Process Improvement
Program Management
Creative Writing
Analysis
Software Implementation
Budgets
Franchising
Online Marketing
Data Analysis
Curriculum Development
Integration
Writing
Program Development
SaaS
Salesforce.com
Photoshop
Customer Service
Team Leadership
Training
Public Speaking
Contract Negotiation
Coaching
Organizational Development
Communication
Leadership Development
Process Improvement
SALT
Shares
Contact Centers
Service Companies
Reporting
Segmentation
Design
Wells Fargo
Delivery
Multiple Projects Simultaneously
Lake Homes
Enablement
Banking Software
Reports
Client Growth
Telemarketing
Metrics
Contractual Agreements
Extend
Theatre
Project
Campaigns
Real Time
Families
Third Party Vendors
Business Services
Payments
Key Performance Indicators
Stakeholders
Quotas
Business Operations
Cross Functional Team Leadership
EBITDA
Accounting
Human Resources
Referrals
Mergers and Acquisitions
Banking
Fortune
Strategic Partners
Project Management
Internal Audit
Execution
Independent Film
New Channels
Feature Films
Go to Market Strategy
B2b
System
Combination
P&l
Capital
Forecasting
Asset Allocation
Film Distribution
Operating Systems
Nurturing
Stage
Utilization
Testing
Operational Control
Service Providers
Inception
System Monitoring
OPs
Corporate Training
Driving
Profit
Onboarding
Change Management
Ratios
Vice Presidents
Distribution
Property
BPO
Identify Trends
Rules
Responsibility
Detail Oriented
Market Opportunities
New York
Reactivation
Private Equity
Portfolio
Revenue
Optimization
Compliance
Policies and Procedures
International
Vendors
Finance
Community
Piloting
New Service
Customer Satisfaction
Federal Acquisition Regulation
Zip
Strategies
Efficiencies
Start Ups
Negotiation
Dashboard
Insurance
Guidelines
Lender
Customer Focused
Exceeding Targets
Scheduling
Market Share
Inspection
Visibility
Oversight
Operations
Messaging
Mil
Recruiting
Automated Processes
Resolve
Organizational Structure
Jesse Gerson Summary
Jesse Gerson, based in Austin, TX, US, is currently a Chief Franchise Experience Officer at Gerson Advisory Services. Jesse Gerson brings experience from previous roles at All Entertainment Business, Various Companies, Self Employed and Planview. Jesse Gerson holds a Agoura High School. With a robust skill set that includes Leadership, Strategic Planning, Team Building, Management, Sales and more. Jesse Gerson has 1 emails and 3 mobile phone numbers on RocketReach.
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