2013 -2015 Platinum Support Engineer @ Salesforce ExactTarget Marketing Cloud
2012 -2015 Co-Owner @ Little Black Box Theatre Company
2013 -2013 IT Project Lead and Analyst @
2009 -2012 Customer Service Manager - IT @
2004 -2009 IT SOX Compliance Coordinator @
2002 -2004 Computer Programmer @
1998 -1999 RPG Programmer @ AT-A-Glance
1996 -1998 RPG Programmer @ Horwitz & associates
Jess Shoop Education
Trailhead by Salesforce 2019-2032
Indiana Wesleyan University
BS (Business Management)
2011-2012
Ivy Tech Community College
(Computer programming C++ and Advanced C++)
2005-2005
Danville Area Community College/Danville Junior College
AAS (Mainframe/Midrange Programming)
1996-1998
Jess Shoop Skills
SAP
Process Improvement
Leadership
Troubleshooting
Technical Support
IT Management
Windows
Active Directory
Microsoft Office
ITIL
Data Center
Change Management
Security
Operating Systems
VPN
Teamwork
Altiris
Lotus Notes
Management
Customer Service
Strategic Planning
Articulate Studio
Checklists
IT Audit
Department Budgeting
Help Desk Support
Coaching
OS/400
RPG/400
IT Business Strategy
SDLC
RPG
Continuous Improvement
Access
Six Sigma
Lean Manufacturing
SQL
HTML
Email Marketing
Salesforce Marketing Cloud
salesforce pardot
salesforce admin
Salesforce cdp
Jess Shoop Summary
Jess Shoop, based in Avon, IN, US, is currently a Senior Success Architect Marketing Cloud at Salesforce. Jess Shoop brings experience from previous roles at Capgemini, Cloud for Good, Offprem Technology and Salesforce Marketing Cloud. Jess Shoop holds a 2019 - 2032 Trailhead by Salesforce. With a robust skill set that includes SAP, Process Improvement, Leadership, Troubleshooting, Technical Support and more. Jess Shoop has 3 emails and 1 mobile phone numbers on RocketReach.
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