Jess Edwards Email & Phone Number
Vice President of Client Experience @ MCN Solutions
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Jess Edwards Location
- Austin, TX, US
Jess Edwards Work
- Vice President of Client Experience @ (January 2026 - Present)
- Director of Customer Experience @ (March 2019 - January 2026)
- Board Member @ (May 2025 - Present)
- Board Member @ (January 2021 - April 2025)
- Advisory Board Member @ (February 2021 - February 2025)
- Senior Support Manager @ (June 2016 - February 2019)
- Manager of Technical Support @ (June 2015 - June 2016)
- IT Support Manager @ (February 2014 - July 2015)
- Information Technology Manager @ (April 2012 - December 2013)
- Area Systems Technician @ (January 2010 - January 2012)
- Multi-Property Systems Manager @ (January 2008 - January 2010)
- Technical Analyst @ (September 2007 - January 2008)
- Information Systems Operator and Analyst @ (January 2004 - August 2007)
Jess Edwards Education
- DeVry University-Texas
Network and Communications Management
2010-2014 - I.T. Network Academy
Certification (300 hours) (I.T. Administrator)
2005-2005 - US Army
Certification (40 hours) (Information Assurance Security Officer (IASO))
2004-2005 - William Fremd High School
Jess Edwards Skills
- Customer Experience
- Customer Satisfaction
- Support Services Management
- IT Service Management
- Data Analysis
- Project Management
- Release Management
- Business Development
- Customer Retention
- Software Project Management
- Customer Relationship Management (CRM)
- IT Operations
- Software Documentation
- Vendor Management
- Change Management
- HIPAA
- EMS
- Technical Support
- Problem Management
- Incident Management
- Technical Writing
- Security
- Hospitality Management
- ITIL
- EMR
- Microsoft SQL Server
- Active Directory
- Switches
- Microsoft Office
- Software as a Service (SaaS)
- Customer Service
- Management
- Customer Engagement
- Customer Service Management
- Software Implementation Management
- Software & Hardware Training
- Help Desk Support
- Performance Metrics
- Compliance PCI
- Call Center Architecture
- Vendor Relationship Management
- EHR
- Server Management
- KCS
- Swarm Intelligence
- Networking
- HDI
- Continuous Process Improvement
- Feedback Management
- Itsm
Jess Edwards Summary
- Jess Edwards, based in Austin, TX, US, is currently a Vice President of Client Experience at MCN Solutions. Jess Edwards brings experience from previous roles at MCN Solutions, Sammy's House, Share the Spirit Foundation and University of Colorado Boulder. Jess Edwards holds a 2010 - 2014 Network and Communications Management @ DeVry University-Texas. With a robust skill set that includes Customer Experience, Customer Satisfaction, Support Services Management, IT Service Management, Data Analysis and more. Jess Edwards has 3 emails and 2 mobile phone numbers on RocketReach.
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