Jess Edwards Email & Phone Number
Vice President of Client Experience @ MCN Solutions
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Jess Edwards Location
- Austin, TX, US
Jess Edwards Work
- 2026 -now Vice President of Client Experience @
- 2025 -now Board Member @
- 2019 -2026 Director of Customer Experience @
- 2021 -2025 Board Member @
- 2021 -2025 Advisory Board Member @
- 2016 -2019 Senior Support Manager @
- 2015 -2016 Manager of Technical Support @
- 2014 -2015 IT Support Manager @
- 2012 -2013 Information Technology Manager @
- 2010 -2012 Area Systems Technician @
- 2008 -2010 Multi-Property Systems Manager @
- 2007 -2008 Technical Analyst @
- 2004 -2007 Information Systems Operator and Analyst @
Jess Edwards Education
- DeVry University-Texas 2010-2014
- I.T. Network Academy 2005-2005
- US Army 2004-2005
- William Fremd High School
Jess Edwards Skills
- Customer Experience
- Customer Satisfaction
- Support Services Management
- IT Service Management
- Data Analysis
- Project Management
- Release Management
- Business Development
- Customer Retention
- Software Project Management
- Customer Relationship Management (CRM)
- IT Operations
- Software Documentation
- Vendor Management
- Change Management
- HIPAA
- EMS
- Technical Support
- Problem Management
- Incident Management
- Technical Writing
- Security
- Hospitality Management
- ITIL
- EMR
- Microsoft SQL Server
- Active Directory
- Switches
- Microsoft Office
- Software as a Service (SaaS)
- Customer Service
- Management
- Customer Engagement
- Customer Service Management
- Software Implementation Management
- Software & Hardware Training
- Help Desk Support
- Performance Metrics
- Compliance PCI
- Call Center Architecture
- Vendor Relationship Management
- EHR
- Server Management
- KCS
- Swarm Intelligence
- Networking
- HDI
Jess Edwards Summary
- Jess Edwards, based in Austin, TX, US, is currently a Vice President of Client Experience at MCN Solutions. Jess Edwards brings experience from previous roles at Sammy's House, MCN Solutions, Share the Spirit Foundation and University of Colorado Boulder. Jess Edwards holds a 2010 - 2014 DeVry University-Texas. With a robust skill set that includes Customer Experience, Customer Satisfaction, Support Services Management, IT Service Management, Data Analysis and more. Jess Edwards has 3 emails and 1 mobile phone numbers on RocketReach.
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Jess Edwards
Vice President of Client Experience
Austin, TX, US
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