Jess Austin Email
Director, Project Management-Service Enablement @ Liberty Mutual Insurance
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Jess Austin Location
- Phoenix, AZ, US
Jess Austin Work
- Director, Project Management-Service Enablement @ (July 2025 - Present)
- Sr. Project Manager @ (August 2022 - July 2025)
- Project Manager II @ (December 2021 - August 2022)
- Senior Manager, Customer Care @ (August 2021 - December 2021)
- Director, Agent Experience @ (February 2021 - August 2021)
- Project Manager I @ (June 2020 - February 2021)
- Sr. Analyst, Project Manager- IA Agent and Cust Experience @ (August 2019 - June 2020)
- Sr. Analyst-Project Manager @ (August 2018 - August 2019)
- Analyst-Project Manager @ (August 2017 - August 2018)
- ASSET Supervisor @ (July 2015 - August 2017)
- ASSET Rep @ (May 2015 - July 2015)
- New Customer Processing Team @ (August 2013 - May 2015)
- ACT Sales Rep @ (May 2012 - August 2013)
- Sales and Service Associate @ (May 2004 - May 2012)
- Agent and Broker @ (April 2002 - May 2004)
Jess Austin Education
- Northern Arizona University
Master of Organizational Leadership (Project Management)
2019-2020 - Northern Arizona University
Bachelor's degree (Public Administration)
Jess Austin Skills
- Building Trust
- Business Growth Strategies
- Business Process Improvement
- Business Strategy
- Card Sorting
- Career Management
- Competitive Strategies
- Contact Centers
- Content Strategy
- Customer Experience
- Customer Focused Design
- Customer Journey Mapping
- Customer Research
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data Analysis
- Data Intelligence
- Decision-Making
- Design Theory
- Design Thinking
- Empathic Design
- Empathy Mapping
- Enterprise Marketing
- Entrepreneurship
- Leadership
- Leading Positive Change
- Management
- Market Research
- Marketing Strategy
- Microsoft Excel
- Microsoft Word
- Organizational Culture
- Process Implementation
- Product Design
- Project Leadership
- Project Management
- Property & Casualty Insurance
- Sales
- Scope Management
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- UX Research
- Usability
- Usability Testing
- User Experience (UX)
- User Experience Design (UED)
Jess Austin Summary
- Jess Austin, based in Phoenix, AZ, US, is currently a Director, Project Management-Service Enablement at Liberty Mutual Insurance. Jess Austin brings experience from previous roles at Liberty Mutual Insurance and Carvana. Jess Austin holds a 2019 - 2020 Master of Organizational Leadership in Project Management @ Northern Arizona University. With a robust skill set that includes Building Trust, Business Growth Strategies, Business Process Improvement, Business Strategy, Card Sorting and more. Jess Austin has 2 emails on RocketReach.
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