Jerry Ocampo Email
Self Employed - Freelancer ( Technical Support Specialist) @ Renters Legal Liability LLC
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Jerry Ocampo Location
- Calabarzon, Philippines
Jerry Ocampo Work
- Self Employed - Freelancer ( Technical Support Specialist) @ (February 2018 - Present)
- Self Employed - Freelancer ( Customer Service Representative) @ (August 2017 - January 2018)
- Service Delivery Manager @ Cognizant Technology Solutions - Comcast, NVIDIA and State Auto Project (May 2013 - April 2017)
- Associate Operations Manager @ (June 2010 - May 2013)
- Shift Manager @ (August 2009 - May 2010)
- Resolution Specialist @ (June 2008 - August 2009)
- Senior Technical Support Specialist @ (January 2006 - June 2008)
- Technical Support @ (February 2004 - July 2005)
- Customer Service Representative @ (June 2001 - February 2003)
- Computer Repair Technician @ Eserv Computer Business Center (September 2000 - May 2001)
- Supervisor @ (October 1999 - July 2000)
- Customer Service Representative @ (August 1999 - October 1999)
Jerry Ocampo Education
- University of Perpetual Help System DALTA
Bachelor of Science (B.S.) (Computer Science)
1995-1999 - Tagaytay City National High School 1991-1995
Jerry Ocampo Skills
- Microsoft Office
- MS Excel Pivot Tables
- PowerPoint
- IT Hardware Support
- Access
- Customer Service Management
- IT Service Delivery
- ITIL
- Automation
- Visual Basic
- Computer Hardware
- Antivirus
- Wireless Networking
- Home Networking
- Microsoft Operating Systems
- Ubuntu
- Dell Computers
- Change Management
- Time Management
- Major Incident Management
- Incident Reporting
- Incident Management
- KPI Reports
- Reports Analysis
- People Management
- Client Relations
- Client Services
- Client Co-ordination
- Customer Service
- Customer Retention
- Exceeding Customer Expectations
- Customer Satisfaction
- Avaya IP Telephony
- Management
- Technical Support
- CRM
- Networking
- Troubleshooting
- Service Delivery Management
- Project Management
- Call Centers
- Service Delivery
- Vendor Management
- BPO
- Outsourcing
- Real Time Monitoring
- Workforce Management
- Operations Management
- Client Co Ordination
Jerry Ocampo Summary
- Jerry Ocampo, based in Calabarzon, Philippines, is currently a Self Employed - Freelancer ( Technical Support Specialist) at Renters Legal Liability LLC. Jerry Ocampo brings experience from previous roles at Dialpad, Cognizant Technology Solutions - Comcast, NVIDIA and State Auto Project, Cognizant - UBS Project and Hewlett-Packard. Jerry Ocampo holds a 1995 - 1999 Bachelor of Science (B.S.) in Computer Science @ University of Perpetual Help System DALTA. With a robust skill set that includes Microsoft Office, MS Excel Pivot Tables, PowerPoint, IT Hardware Support, Access and more. Jerry Ocampo has 2 emails on RocketReach.
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