Jerry Ellis Email & Phone Number

Head of Contact Center @ Ardent Health Services

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Jerry Ellis Location

Tyler, TX, US

Jerry Ellis Work

Head of Contact Center @ (April 2025 - Present)
Contact Center Director @ (April 2025 - Present)
Vice President Service Delivery @ Xtendops BPO (August 2024 - December 2024)
Sr. Vice President Call Center Operations @ (February 2020 - May 2024)
SVP of Call Center Operations @ (February 2020 - May 2024)
General Manager @ Omni Hotels and Resorts Call Center Operations (January 2016 - February 2020)
Contact Center Manager @ (January 2016 - February 2020)
Senior Director and General Manager of Operations @ (February 2015 - October 2015)
Senior Operations Manager @ Customer Link (A CLEAResult Company) (February 2015 - October 2015)
Vice President Customer Service and Operations @ (May 2004 - February 2015)
Vice President Customer Care @ American Achievement, Corp. (May 2004 - February 2015)
Call Center Director @ APAC Customer Services (August 2000 - May 2004)
Director of Outsourcing @ APAC Customer Services, Inc. (May 1999 - May 2004)
Call Center Director @ (May 1999 - August 2000)
Vice President Call Center Operations @ (March 1997 - May 1999)
Vice President Financial Services @ Fleet Financial Services (Bank of America) (March 1997 - May 1999)
Call Center Director @ APAC Customer Services (March 1995 - March 1997)
Call Center Manager @ (August 1988 - March 1995)

Jerry Ellis Education

University of Iowa
Bachelor's Degree (Business Emphasis)
University of Iowa
Bachelor of Arts

Jerry Ellis Skills

Service Lines
Critical Thinking
Customer-Focused Service
Customer Onboarding
Strategic Insights
Metric Tracking
Multi-site
Strategy Implementation
Retention Strategies
Customer Engagement
Operations
Government Programs
Government Regulations
Job Satisfaction
Business Insights
Call Flow
Executive Performance
Budget Tracking
Quality Metrics
VBC
Diplomacy
Customer Insight
Health Management
Performance Monitoring
Clinical Operations
Industry standards
Go Live Support
Software as a Service (SaaS)
Problem Solving
Collaborative Problem Solving
Software Implementation
Strategic Partnerships
Customer Service Operations
Client Services
Financial Management
Streamlining Process
Analytic Problem Solving
Medicaid
Contact Center as a Service (CCaaS)
Contact Center Operations
Customer Success
Post-Sales
Build Strong Relationships
Coaching & Mentoring
Performance Improvement
Leading transformational change
Workforce Planning
Analytical Skills
Strategic Thinking
Customer Support
Continuous Improvement
Sales
Key Metrics
Process Improvement
Management
Call Centers
Customer Satisfaction
Call Center
Customer Experience
Performance Management
Workforce Management
CRM
BPO
Outsourcing
Call Center Development
Operations Management
Team Building
Vendor Management
Cross-functional Team Leadership
Business Development
Contact Centers
Lean Manufacturing
Training
P&L Management
Change Management
Lead Generation
Sales Process
Customer Retention
Strategy
Leadership
Forecasting
Account Management
Employee Training
Quality Assurance
Strategic Planning
Employee Relations
Business Process Improvement
Operational Excellence
Six Sigma
Team Leadership
Coaching
Human Resources
Sales Management
Sales Operations
Salesforce.com
Budgets
Result Oriented
Budgeting
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Customer Relationship Management Crm
Universities
Jewelry
Microsoft Office
Business Process Outsourcing Bpo
Marketing
Cross Functional Team Leadership
Stores
Project Management
Microsoft Excel
Business Process Outsourcing
Customer Relationship Management

Jerry Ellis Summary

Jerry Ellis, based in Tyler, TX, US, is currently a Head of Contact Center at Ardent Health. Jerry Ellis brings experience from previous roles at Ardent Health, Xtendops BPO and Sonrava Health. Jerry Ellis holds a Bachelor's Degree in Business Emphasis @ University of Iowa. With a robust skill set that includes Service Lines, Critical Thinking, Customer-Focused Service, Customer Onboarding, Strategic Insights and more. Jerry Ellis has 3 emails and 2 mobile phone numbers on RocketReach.