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Jerry Clark Location
Greeley, CO, US
Jerry Clark Work
Director, Customer Service and E-Commerce Account Manager @ (October 2020 - Present)
Grocery and Drug and DTC Sales Manager @ (October 2020 - April 2024)
Senior Customer Service Manager @ (January 2015 - October 2020)
Call Center and Vendor Manager @ (April 2013 - January 2015)
Workforce Management (WFM) @ (March 2011 - April 2013)
Customer Support Manager @ (November 2009 - March 2011)
Jerry Clark Education
University of Northern Colorado
Bachelor's degree (Criminal Justice)
Jerry Clark Skills
Customer Satisfaction
Workforce Management
Call Center
Customer Experience
Process Improvement
Customer Service
Salesforce.com
Contact Centers
Quality Assurance
Performance Management
Project Management
Training
Leadership
Strategic Planning
Analysis
BPO
IEX
Key Performance Indicators
Time Management
Email Marketing
Forecasting
Technical Support
Call Center Development
Program Management
Inbound Marketing
Team Leadership
Business Intelligence
Customer Retention
Avaya
Access
Sales
Marketing
Incentive Programs
Customer Support
Outsourcing
Analytics
ACD
Team Management
Microsoft Office
Microsoft Excel
PowerPoint
Coaching
Vendor Management
RTA
eWFM
Microsoft Word
Problem Solving
Verint
Nortel
Budgets
AI for Business
Analytical Skills
Artificial Intelligence (AI)
Business Planning
Circana
Communication
Corporate Finance
Cross-functional Team Leadership
Customer Loyalty
Customer Relationship Management (CRM)
Customer Service Management
Direct to Consumer
E-Commerce
Executive Leadership
Generative AI
Generative AI Tools
Generative AI for Marketing
Global Management
Negotiation
Organization Skills
Organizational Culture
Retail Sales
Sales Management
Sales Presentations
Social Media
Software as a Service (SaaS)
Strategic Financial Management
Support Management
Team Building
Telecommunications
Transformational Leadership
Working with Brokers
Jerry Clark Summary
Jerry Clark, based in Greeley, CO, US, is currently a Director, Customer Service and E-Commerce Account Manager at Water Pik, Inc.. Jerry Clark brings experience from previous roles at Water Pik, Inc., Freedom Communications Inc. and Constant Contact. Jerry Clark holds a Bachelor's degree in Criminal Justice @ University of Northern Colorado. With a robust skill set that includes Customer Satisfaction, Workforce Management, Call Center, Customer Experience, Process Improvement and more. Jerry Clark has 2 emails and 1 mobile phone numbers on RocketReach.
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