Customer Success Manager @ (September 2019 - October 2024)
Implementation Client Manager @ (July 2017 - September 2019)
Customer Support Specialist @ (June 2016 - July 2017)
English Teacher @ Various School District Across Texas (January 2003 - June 2016)
Jerri Cole Education
East Texas A&M University
Bachelor’s Degree (English)
1999
Jerri Cole Skills
written communication
oral communication
excel
public speaking
customer service
public relations
public education
ms word
pc and mac
word processing
computer skills
interpersonal skills
data analysis
data entry
ms office
english grammar
research
event planning
event coordination
training
management
editing
revising
copy editing
Account Management
Adult Learning Methodologies
Analytical Skills
Attention to Detail
Backlog Management
Business Logic
Business Process
Business Requirements
Business-to-Business (B2B)
Classroom Instruction
Classroom Management
Client & Internal User Training
Client Engagement
Client Onboarding
Coaching
Communication
Curriculum Development
Customer Advocacy
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Satisfaction
Customer Support
Data Management
Decisiveness
Delivery Management
Documentation
Educational Technology
Electronic Distribution
Email Support
Global Distribution Systems
High Degree of Initiative
Hospitality Industry
Implementation Experience
Information Technology
Integration
Internal Communications
Leadership
Learning Management
Leisure Industry
Logics
Management Software
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Multitasking
Onboarding
Problem Solving
Product Delivery
Product Demonstrations
Product Knowledge
Product Planning
Project Delivery
Project Estimation
Project Management
Publishing
Relationship Building
Release Notes
Requirements Management
SQL
Software Configuration
Software Implementation
Stakeholder Management
Strategic Initiatives
System Configuration
Teaching
Teamwork
Technical Competence
Technical Understanding
Technically Oriented
Time Management
Tourism
Travel
Troubleshooting
Voice of the Customer
Writing
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Jerri Cole Summary
Jerri Cole, based in New Mexico, United States, is currently a CDBG-DR Operations Manager at Plexos Group, LLC. Jerri Cole brings experience from previous roles at Plexos Group, LLC, ViaTech and DerbySoft. Jerri Cole holds a Bachelor’s Degree in English @ East Texas A&M University. With a robust skill set that includes written communication, oral communication, excel, public speaking, customer service and more. Jerri Cole has 2 emails and 2 mobile phone numbers on RocketReach.
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