Jenny Shepherd Email
Head of Customer Relations @ SwimTrek Adventure Swimming Holidays
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Jenny Shepherd Location
- Hove, GB
Jenny Shepherd Work
- 2025 -now Head of Customer Relations @
- 2023 -2025 Head of Operations - Transfers @ Holiday Taxis (Hotelbeds/HBX Group)
- 2019 -2023 Customer Experience Director @ Le Boat
- 2016 -2019 Customer Service Manager @ Virgin Holidays
- 2013 -2016 Regional Operations Manager - Premier Inn @
- 2010 -2013 General Manager - Office, Tour Ops and Properties (strategy and delivery) - France, Switzerland, Andorra @
- 2008 -2009 Operations Manager @
- 1998 -2007 General Manager - Properties @
Jenny Shepherd Education
- The Nottingham Trent University 1994-1998
- Tunbridge Wells Girls Grammar School
Jenny Shepherd Skills
- Management
- Hotels
- Tourism
- Operations Management
- Event Management
- Tour Operators
- Hospitality
- Budgets
- Leisure
- Customer Satisfaction
- Leisure Travel
- Travel Management
- Training
- Sales
- Negotiation
- Resorts
- Team Management
- Customer Service
- Online Travel
- Recruiting
- Time Management
- Performance Management
- Employee Training
- Revenue Analysis
- Yield Management
- Adventure Travel
- Overseas Experience
- Organization Skills
- Public Relations
- Business Strategy
- Public Speaking
- Leadership
- Customer Relationship Management
- Team Leadership
- Customer Experience
- Customer Engagement
- Customer Service Management
- Complaint Management
- Complaintresolution
- Complaint Resolution
- Package Travel Regulations
- Customer Journey
- Budget Management
- Collaborative Problem Solving
- Building Business Partnerships
- Interpersonal Skills
- Exceeding Targets
- Action Plan Creation
- Project Management
- Identifying New Opportunities
- Compensation Management
Jenny Shepherd Summary
- Jenny Shepherd, based in Hove, GB, is currently a Head of Customer Relations at SwimTrek Adventure Swimming Holidays. Jenny Shepherd brings experience from previous roles at Holiday Taxis (Hotelbeds/HBX Group), Le Boat, Virgin Holidays and Whitbread. Jenny Shepherd holds a 1994 - 1998 The Nottingham Trent University. With a robust skill set that includes Management, Hotels, Tourism, Operations Management, Event Management and more. Jenny Shepherd has 1 emails on RocketReach.
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