Sr. Manager Operational Analytics at Cbeyond @ Cbeyond Inc. (April 2014 - August 2014)
Business Intelligence and Operational Analytics, Manager @ Cbeyond Inc. (October 2013 - April 2014)
Billing Research Manager @ Cbeyond Inc. (August 2011 - September 2013)
Customer Advocate Team @ Cbeyond Inc. (March 2005 - August 2011)
Customer Support @ (January 1999 - January 2003)
Jennifer Pendleton Education
Georgia State University 1999-2001
Dalton State College
Associate's Degree (A.A. Psychology 1999)
1997-1999
Jennifer Pendleton Skills
Performance Management
Telecommunications
Siebel
Call Center
Process Improvement
Coaching
Mentoring
Metrics
Account Management
Call Centers
Retention Strategies
Visio
Cross-functional Team Leadership
Troubleshooting
Project Management
Managed Services
Vendor Management
Selling
Customer Experience
Cloud Computing
VoIP
MPLS
Training
Data Center
Wireless
Customer Retention
Leadership
CRM
SaaS
Business Intelligence
Customer Relationship Management Crm
Cross Functional Team
Communications
Multiprotocol Label Switching Mpls
Vendor Relations
Software as a Service Saas
Voice Over Ip Voip
Contact Centers
Cross Functional Team Leadership
Business Process Improvement
Voice Over Ip
Customer Relationship Management
Software as a Service
Multiprotocol Label Switching
Jennifer Pendleton Summary
Jennifer Pendleton, based in Atlanta, GA, US, is currently a Manager, Vendor Relations at Cox Communications. Jennifer Pendleton brings experience from previous roles at Cox Communications and Cbeyond Inc.. Jennifer Pendleton holds a 1999 - 2001 Georgia State University. With a robust skill set that includes Performance Management, Telecommunications, Siebel, Call Center, Process Improvement and more. Jennifer Pendleton has 1 emails and 2 mobile phone numbers on RocketReach.
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