Senior Director, Customer Engagement @ (December 2019 - February 2021)
Senior Value Delivery Partner @ (May 2019 - December 2019)
Head of Customer Success @ (August 2017 - May 2019)
Director, Customer Success and Support @ (January 2017 - August 2017)
Director, Customer Support @ (June 2016 - January 2017)
VP, Client Services @ (December 2011 - January 2015)
Senior Director, Client Services @ (August 2009 - November 2011)
Director, Client Sevices @ (October 2006 - July 2009)
Account Director @ (July 2006 - October 2006)
Client Services Team Lead @ (January 2001 - January 2003)
Jennifer Mark Education
San Francisco State University
(Communications)
1993-1997
California State University, Long Beach
Jennifer Mark Skills
Account Management
B2B Marketing
Build Strong Relationships
Business Systems Implementation
CRM
Client Services
Content Management
Content Strategy
Cross-Functional Team Collaboration
Cross-functional Team Leadership
Customer Education
Customer Engagement
Customer Relationship Management (CRM)
Customer Success
Demand Generation
Digital Marketing
Digital Media
Digital Strategy
Email Marketing
Executive Leadership
Financial Forecasting and Analysis
Forecasting
Lead Generation
Leadership
Management
Mentoring and Coaching
New Media
Onboarding
Online Advertising
Online Marketing
Problem Solving
Process Improvement
Process Optimization
Professional Services Delivery
Project Management
Relationship Management
SEM
SaaS
Salesforce.com
Service Delivery
Software as a Service (SaaS)
Staff Career Development
Staff Training and Development
Strategic Partnerships
Strategy
Streaming Media
Team Leadership
Team Performance
Video
Video Production
Virtual Events
Web Video
Webcasting
Webinars
Customer Relationship Management Crm
Project Managers
Financial Forecasting
Transparency
RFP
Sales
Customer Portal
Business Value
Escalation
Cross Functional Team
Customer Satisfaction
JIRA
Smartsheet
Software as a Service Saas
Life Sciences
Adobe Photoshop
Engagements
Engineering
Financial Services
Template
HTML
Microsoft Office
Microsoft Access
Basecamp
Agents
Consultative Approach
Media Technologies
Training
Zope
Product Management
Product Adoption
Staff Training
Cross Functional Team Collaboration
Sla
Customer Support
Concur
Operational Excellence
Demand
Keys
Software as a Service
Customer Relationship Management
Jennifer Mark Summary
Jennifer Mark, based in San Mateo, CA, US, is currently a Regional Vice President, Implementation Services at eightfold.ai. Jennifer Mark brings experience from previous roles at eightfold.ai, Nauto and Hightail. Jennifer Mark holds a 1993 - 1997 San Francisco State University. With a robust skill set that includes Account Management, B2B Marketing, Build Strong Relationships, Business Systems Implementation, CRM and more. Jennifer Mark has 4 emails and 3 mobile phone numbers on RocketReach.
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