Jennifer Dunstan Email & Phone Number
Founder and Director
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Jennifer Dunstan Location
- Melbourne, VIC, AU
Jennifer Dunstan Work
- Founder and Director @ SBM Pty Ltd (July 2025 - Present)
- Director Customer Success ANZ @ (January 2022 - July 2025)
- Delivery and Customer Experience @ (February 2020 - March 2022)
- Transformation Consultant @ (January 2020 - January 2022)
- Founder @ Self-employed (July 2014 - January 2020)
- Vendor and Contract Management Consulting @ (October 2008 - January 2013)
- Head of Vendor and Product Management @ (February 2004 - February 2008)
- Regional Service Delivery and Account Management @ (January 2001 - January 2004)
- Service Delivery Management @ IBM (August 1997 - January 2001)
Jennifer Dunstan Education
- AGSM @ UNSW Business School
MBA (Business)
1995-2000 - Deakin University
BBUS (Business)
1990-1994 - Deakin University
Bachelor of Business
- AGSM @ UNSW Business School
Executive Master of Business Administration
Jennifer Dunstan Skills
- Analytics
- Board Relations
- Business Planning
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation
- Change Management
- Content Strategy
- Continuous Improvement
- Contract Management
- Contract Negotiation
- Creativity and Innovation
- Customer Acquisition
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Success
- Digital Marketing
- Digital Strategy
- E-Commerce
- E-commerce SEO
- Financial Performance
- IT Outsourcing
- IT Service Delivery
- IT Service Management
- Infrastructure
- Key Metrics
- Marketing Strategy
- New Business Development
- Operational Efficiency
- Operations
- Performance Improvement
- Performance Management
- Performance Metrics
- Pricing Strategy
- Product Development
- Product Innovation
- Program Management
- SEO
- Sales Management
- Service Delivery
- Service Level Management
- Service-Level Agreements (SLA)
- Social Media Marketing
- Software as a Service (SaaS)
- Strategic Consulting
- Strategic Human Resource Planning
- Strategic Leadership
- Strategic Planning
- Strategic Sourcing
- Team Building
- Team Leadership
- Vendor Contracts
- Vendor Management
Jennifer Dunstan Summary
- Jennifer Dunstan, based in Melbourne, VIC, AU, is currently a Founder and Director at SBM Pty Ltd. Jennifer Dunstan brings experience from previous roles at Teradata, Civica and Self-employed. Jennifer Dunstan holds a 1995 - 2000 MBA in Business @ AGSM @ UNSW Business School. With a robust skill set that includes Analytics, Board Relations, Business Planning, Business Process Improvement, Business Process Outsourcing (BPO) and more.
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Jennifer Dunstan
Founder and Director
Melbourne, VIC, AU
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