Jen Joyce Email & Phone Number
Senior Vice President Digital Customer Operations @ Frontier Communications
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Jen Joyce Location
- Florida, United States
Jen Joyce Work
- Senior Vice President Digital Customer Operations @ (July 2022 - Present)
- Vice President Customer Experience @ (January 2022 - July 2022)
- Senior Vice President Business Transformation @ (May 2018 - May 2022)
- Vice President of Service Assurance @ (April 2017 - April 2018)
- Vice President Commercial Contact Centers and Digital Media @ (February 2013 - April 2017)
- AVP Commercial Call Centers @ (March 2012 - February 2013)
- Director, Customer Operations @ (September 2007 - March 2012)
- Director, Customer Care Sales Center @ (June 2004 - September 2007)
Jen Joyce Education
- Medaille University
Bachelor's degree (Business Administration, Management and Operations)
- SUNY Brockport
Certification (Computer Science)
Jen Joyce Skills
- Account Management
- Agile Project Management
- Artificial Intelligence (AI)
- Broadband
- Business Strategy
- CRM
- Call Center
- Call Centers
- Chatbot Development
- Cloud Computing
- Co-location
- Contact Centers
- Conversational AI
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- DSL
- Data Center
- Digital Strategy
- Direct Sales
- Ethernet
- IP
- Integration
- Interactive Voice Response (IVR)
- MPLS
- Managed Services
- Management
- Operations Management
- Product Management
- Program Management
- Project Management
- SIP Trunking
- SaaS
- Sales
- Sales Management
- Sales Operations
- Salesforce.com
- Solution Selling
- Strategic Partnerships
- Strategic Planning
- T1
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Telemarketing
- Telephony
- Troubleshooting
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- Wireless
- Wireless Technologies
Jen Joyce Summary
- Jen Joyce, based in Florida, United States, is currently a Senior Vice President Digital Customer Operations at Frontier Communications. Jen Joyce brings experience from previous roles at Frontier Communications and Windstream Enterprise. Jen Joyce holds a Bachelor's degree in Business Administration, Management and Operations @ Medaille University. With a robust skill set that includes Account Management, Agile Project Management, Artificial Intelligence (AI), Broadband, Business Strategy and more. Jen Joyce has 2 emails and 2 mobile phone numbers on RocketReach.
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