Jen Grim Email

Vice President | Contact Center Supervisor (Safe Act) @ M&T Bank

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Jen Grim Location

New York, United States

Jen Grim Work

Vice President | Contact Center Supervisor (Safe Act) @ (April 2025 - Present)
Director of Customer Care @ (March 2022 - May 2024)
Director of Customer Service @ (August 2003 - January 2022)
Contact Center Consortium Group Leader @ (July 2012 - September 2013)

Jen Grim Education

Brooklyn College
Bachelor of Science (BS) (Business Management and Finance)
2016-2021

Jen Grim Skills

A/B Testing
Adventure Travel
Agile Methodologies
Analysis
Brand Management
Budgeting
Budgets
Business Law
Business Management
CRM Software
Call Centers
Change Management
Coaching
Collaboration
Communication
Customer Demand Planning
Customer Experience
Customer Experience Management
Customer Experience Transformation
Customer Journey Mapping
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Data Analysis
Director level
E-Commerce
Employee Relations
Event Planning
Executive Presentation Skills
Finance
Forecasting
Governance, Risk Management, and Compliance (GRC)
Help Desk Support
High-touch Customer Service
Hiring
Human Resources
Interpersonal Skills
Inventory Management
Key Performance Indicators
Leadership
Leisure Travel
LiveChat Customer Service Platform
Management
Merchandising
Microsoft Excel
Microsoft Word
Operational Efficiency
Operations
Operations Management
Organizational Development
Outlook
Performance Management
Performance Motivation
Planning Budgeting & Forecasting
Problem Solving
Process Improvement
Procurement
Project Management
Project Planning
Quality Assurance
Quality Management
Recruiting
Retail
Risk Management
Root Cause Problem Solving
Service Operations
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Strategic Partnerships
Strategic Planning
Strategic Thinking
Support Management
Task Estimation
Team Building
Team Leadership
Team Management
Technical Support
Technology Integration
Time Management
Training
Training Material
Training and Development
Travel Arrangements
Travel Planning
Troubleshooting
User Experience (UX)
Zendesk
Zendesk Customer Service Software

Jen Grim Summary

Jen Grim, based in New York, United States, is currently a Vice President | Contact Center Supervisor (Safe Act) at M&T Bank. Jen Grim brings experience from previous roles at At Home Group Inc. and UncommonGoods. Jen Grim holds a 2016 - 2021 Bachelor of Science (BS) in Business Management and Finance @ Brooklyn College. With a robust skill set that includes A/B Testing, Adventure Travel, Agile Methodologies, Analysis, Brand Management and more. Jen Grim has 1 emails on RocketReach.