Jehan Singh Email & Phone Number
Head Of Customer Experience @ Apollo 24|7
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Jehan Singh Location
- Gurugram, HR, IN
Jehan Singh Work
- Head Of Customer Experience @ (January 2022 - Present)
- AVP Customer Experience @ (April 2015 - December 2021)
- Service Delivery Leader - Customer Service @ (October 2012 - April 2015)
- Senior Manager @ (November 2010 - October 2012)
- Manager @ (November 2008 - October 2010)
- Assistant Manager @ (November 2006 - October 2008)
- Sr Business Associate @ Vertex India (January 2004 - January 2006)
Jehan Singh Education
- Indian Institute of Management, Kozhikode
Senior Management Program (Strategy)
2021-2022 - National Institute of Information Technology
DNIIT (Software)
1999-2002 - Sri Venkateshwara College - DU
BCOM (Business Studies, Economics, English)
1999-2002 - Delhi Public School - Mathura Rd.
SSC (Commerce (Maths))
1987-1999
Jehan Singh Skills
- Corrective Actions
- Project Management
- Customer Journeys
- Management Review
- Complaint Management
- Customer Experience Management
- Workforce Planning
- E-Commerce
- Project Plans
- Customer Experience Analysis
- Strategic Thinking
- Customer Journey Mapping
- Stakeholder Engagement
- Business Growth
- Customer Success
- Analytical Skills
- Contact Centers
- Net Promoter Score
- BPO
- Transition Management
- MIS
- Team Management
- Vendor Management
- Outsourcing
- Call Centers
- Service Delivery
- Offshoring
- Operations Management
- CRM
- Employee Engagement
- Performance Management
- Sla
- Customer Experience
- Management
- Soft Skills
- Process Excellence
- Sales Process
- Business Development
- Training
- Workforce Management
- Employee Training
- Talent Management
- Recruiting
- Talent Acquisition
- Strategy
- Relationship Management
- Continuous Improvement
- Leadership
- Business Analysis
- Analytics
- Process Improvement
- Business Process Improvement
- Strategic Planning
- Customer Satisfaction
- Process Management
- Knowledge Management
- Business Strategy
- Business Intelligence
- Team Leadership
- Screening
- Change Management
- Customer Service
- Performance Appraisal
- Analysis
- Customer Service Management
- Sales
- Microsoft Office
- Program Management
- Business Process
- PowerPoint
Jehan Singh Summary
- Jehan Singh, based in Gurugram, HR, IN, is currently a Head Of Customer Experience at Apollo 24|7. Jehan Singh brings experience from previous roles at Tata 1mg and iEnergizer IT Services Pvt Ltd. Jehan Singh holds a 2021 - 2022 Senior Management Program in Strategy @ Indian Institute of Management, Kozhikode. With a robust skill set that includes Corrective Actions, Project Management, Customer Journeys, Management Review, Complaint Management and more. Jehan Singh has 2 emails and 1 mobile phone numbers on RocketReach.
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