Software Development Manager, Customer Service Technology @ (July 2015 - January 2018)
Manager, Technical Program Management, Customer Service Technology @ (June 2013 - July 2015)
Senior Technical Program Manager, Customer Service Technology @ (January 2008 - June 2013)
Manager, Customer Service Platform Support @ (March 2006 - January 2008)
Technical Program Manager and Process Owner, Customer Service Technology @ (February 2003 - February 2006)
Program Manager, Customer Service Partner Programs @ (July 2002 - January 2003)
Various positions, Customer Service @ (March 1999 - June 2002)
Various Positions @ (March 1989 - March 1999)
Jeffrey Pratt Education
University of Washington
BA (Political Science)
1991-1998
Jeffrey Pratt Skills
Amazon Web Services (AWS)
Contact Center Technology
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Embedded Systems
Identity and Access Management (IAM)
Knowledge Management
Operational Excellence
Operational Planning
People Management
Program Management
Real-Time Operating Systems (RTOS)
Risk Management
Safety Critical Software
Salesforce Marketing Cloud
Salesforce Service Cloud
Software Development
Technical Writing
Unmanned Aerial Vehicle (UAV)
Facebook
Leadership
Microsoft Office
Development
Microsoft Word
Java
Customer Satisfaction
PowerPoint
Technology
Microsoft Excel
Social Networking
Event Management
Time Management
Sports
Customer Service
JavaScript
Retail
Sales
SQL
Jeffrey Pratt Summary
Jeffrey Pratt, based in Seattle, WA, US, is currently a Principal Technical Program Manager - Prime Air at Amazon. Jeffrey Pratt brings experience from previous roles at Amazon. Jeffrey Pratt holds a 1991 - 1998 BA in Political Science @ University of Washington. With a robust skill set that includes Amazon Web Services (AWS), Contact Center Technology, Cross-functional Team Leadership, Customer Relationship Management (CRM), Embedded Systems and more. Jeffrey Pratt has 4 emails and 3 mobile phone numbers on RocketReach.
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