Jeffrey Leach Email & Phone Number
Manager Customer Care @ Chesapeake Utilities Corporation
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Jeffrey Leach Location
- Dover, DE, US
Jeffrey Leach Work
- 2016 -now Manager Customer Care @
- 2015 -2016 Customer Care Supervisor @
- 2013 -2015 Manager - Help Desk @
- 2010 -2013 Manager Customer Support @
- 2009 -2009 Call Center Manager @
- 2006 -2009 Senior Field Liaison and Workforce Manager @
- 2003 -2005 Workforce Manager @
- 2002 -2003 Call Center Operations Manager @
- 1998 -2002 Technical Consultant @ Conective Communications
- 1998 Customer Service Manager @
- 1987 -1996 Customer Service Manager @ Mbna
Jeffrey Leach Education
- University of Delaware
Bachelor of Science
2011 - University of Delaware
(Project Management)
2006-2007 - University of Delaware
Bachelor of Science (Economics)
1983-1987
Jeffrey Leach Skills
- Call Centers
- Business Analysis
- Program Management
- CRM
- Operations Management
- Management
- Avaya
- Outsourcing
- Project Management
- Team Leadership
- Training
- Customer Satisfaction
- Team Building
- Project Planning
- Leadership
- Process Improvement
- Vendor Management
- Seasonal
- Customer Service
- Capacity Planning
- Microsoft Office
- Evaluation
- Quality Improvement
- Banking
- Payroll
- Workforce Management
- Cost
- Budgets
- Efficient
- Workforce
- Re Engineering
- Aspect Acd
- Reports
- Time Management
- Solution
- Larkspur
- Profit
- Business Expansion
- Resolve
- Business Strategy
- Microsoft
- Multimedia
- Calls
- Customer Support
- Delaware
- Hiring
- Business Process Improvement
- Safer
- Agilent
- Castle
- Exempt
- Active
- Analytics
- Sales
- Personal Development
- Auditing
- Workforce Planning
- Order Management
- Collaborating
- Discover
- Financial Transactions
- Economics
- Cost Savings
- Executive Management
- HRIS
- Students
- Efficiencies
- Culture
- Strategic Planning
- Call Monitoring
- Flows
- Cash Handling
- Revenue
- Abandonment
- Customer Service Management
- Operations
- Mitel
- Help Desk Support
- Rate
- Savings
- Quality Auditing
- American
- Telephony
- Forecasting
- Reduced Costs
- Responsibility
- IEX
- Cross Training
- Finance
- Service Levels
- Utilization
- Capital
- Innovative Solutions
- Admissions
- Fortune 500
- Inclusion
- Networking
- Business Services
- Net
- Scheduling
- Simultaneous
- Reporting
- Fostering
- Cell
- Seamless
- Strategy
- SAP
- Staff Utilization
- Call Flow
- Customer Relationship Management Crm
- Temporary Placement
- Human Resources
- Technical Support
- Project
- Continuous Improvement
- Field Liaison
- System
- Schedules
- Coaching
- Design
- Avaya Technologies
- Staff Development
- Customer Relationship Management
Jeffrey Leach Summary
- Jeffrey Leach, based in Dover, DE, US, is currently a Manager Customer Care at Chesapeake Utilities Corporation. Jeffrey Leach brings experience from previous roles at Pepco Holdings, Universal Atlantic Systems, Amtrak and computertraining.com. Jeffrey Leach holds a Bachelor of Science @ University of Delaware. With a robust skill set that includes Call Centers, Business Analysis, Program Management, CRM, Operations Management and more. Jeffrey Leach has 5 emails and 3 mobile phone numbers on RocketReach.
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