Jeff Stevens Email & Phone Number
Senior Manager - Global IT Solutions @ Foundever
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Jeff Stevens Location
- Philadelphia, PA, US
Jeff Stevens Work
- 2021 -now Senior Manager - Global IT Solutions @
- 2017 -2021 Senior Manager - Global Client Technology Solutions @ SYKES
- 2012 -2017 Manager - Global Technology and Business Solutions @ Sykes
- 2010 -2012 Telephony Manager @ Sykes
- 2001 -2010 Telecommunications Manager @ ICT Group
- 1998 -2000 Operations Manager @ First Union Bank / The Money Store
- 1995 -1998 Bank Officer and Root Cause Analyst @ CoreStates Financial Corp
Jeff Stevens Education
- Villanova University
BS Business Administration (Marketing)
1984-1988 - Council Rock High School
(College Prep)
1980-1984
Jeff Stevens Skills
- Avaya
- Call Center
- VoIP
- Vendor Relations
- Outsourcing
- Telephony
- ACD
- Avaya PBX
- Troubleshooting
- Team Management
- Telecommunications
- Vendor Management
- Call Centers
- Cross-functional Team Leadership
- Project Management
- CRM
- BPO
- Management
- Process Improvement
- Program Management
- Customer Satisfaction
- Customer Retention
- IT Service Management
- ITIL
- Customer Experience
- Business Intelligence
- Workforce Management
- IVR
- Unified Communications
- Service Delivery
- Solution Selling
- Call Center Development
- Account Management
- Sla
- Data Center
- Inbound Marketing
- IT Operations
- Managed Services
- CTI
- Business Process Improvement
- Technical Support
- Offshoring
- Operations Management
- Telemarketing
- Team Leadership
- SaaS
- Business Analysis
- Pre-sales
- IT Management
- Disaster Recovery
Jeff Stevens Summary
- Jeff Stevens, based in Philadelphia, PA, US, is currently a Senior Manager - Global IT Solutions at Foundever. Jeff Stevens brings experience from previous roles at SYKES, Sykes and ICT Group. Jeff Stevens holds a 1984 - 1988 BS Business Administration in Marketing @ Villanova University. With a robust skill set that includes Avaya, Call Center, VoIP, Vendor Relations, Outsourcing and more. Jeff Stevens has 3 emails and 3 mobile phone numbers on RocketReach.
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