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Jeff Stevens Location
Philadelphia, PA, US
Jeff Stevens Work
Senior Manager - Global IT Solutions @ (September 2021 - Present)
Senior Manager - Global Client Technology Solutions @ SYKES (March 2017 - September 2021)
Manager - Global Technology and Business Solutions @ SYKES (February 2012 - March 2017)
Telephony Manager @ SYKES (February 2010 - January 2012)
Telecommunications Manager @ SYKES (March 2001 - February 2010)
Operations Manager @ First Union Bank / The Money Store (January 1998 - January 2000)
Bank Officer and Root Cause Analyst @ CoreStates Financial Corp (January 1995 - January 1998)
Jeff Stevens Education
Villanova University
BS Business Administration (Marketing)
1984-1988
Council Rock High School
College Prep (College Prep)
1980-1984
Jeff Stevens Skills
Avaya
Call Center
VoIP
Vendor Relations
Outsourcing
Telephony
ACD
Avaya PBX
Troubleshooting
Team Management
Telecommunications
Vendor Management
Call Centers
Cross-functional Team Leadership
Project Management
CRM
BPO
Management
Process Improvement
Program Management
Customer Satisfaction
Customer Retention
IT Service Management
ITIL
Customer Experience
Business Intelligence
Workforce Management
IVR
Unified Communications
Service Delivery
Solution Selling
Call Center Development
Account Management
Sla
Data Center
Inbound Marketing
IT Operations
Managed Services
CTI
Business Process Improvement
Technical Support
Offshoring
Operations Management
Telemarketing
Team Leadership
SaaS
Business Analysis
Pre-sales
IT Management
Disaster Recovery
Jeff Stevens Summary
Jeff Stevens, based in Philadelphia, PA, US, is currently a Senior Manager - Global IT Solutions at Foundever. Jeff Stevens brings experience from previous roles at SYKES. Jeff Stevens holds a 1984 - 1988 BS Business Administration in Marketing @ Villanova University. With a robust skill set that includes Avaya, Call Center, VoIP, Vendor Relations, Outsourcing and more. Jeff Stevens has 2 emails and 3 mobile phone numbers on RocketReach.
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