Jeff Sheehan Email & Phone Number
Publisher @ Boston Business Books
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Jeff Sheehan Location
- San Antonio, TX, US
Jeff Sheehan Work
- Publisher @ (January 2021 - Present)
- Managing Director | Contact Center and Service Operations (Decision-Shaping Advisor) @ (November 2018 - Present)
- Trusted Advisor (CX Technology Market Visibility) @ (December 2023 - Present)
- Customer Experience Specialist | Frontline Service in High-Expectation Environment @ (June 2017 - October 2018)
- Principal | CX and Service Operations Advisory (Digital Transformation Era) @ RSM US LLP & DXC Technology (November 2012 - May 2017)
- Director, Global Services | P and L Ownership, Contact Center and Field Operations Integration @ (March 2005 - July 2012)
- Interim Vice President, Service Operations | Post-Merger Integration and Stabilization @ (September 2004 - February 2005)
- Director, Worldwide Customer Service and Managed Services | Service Economics and Demand Reduction @ (January 1995 - January 2005)
- Earlier Career: Aviation Officer (Complex Operations and After-Action Discipline) @ (January 1985 - January 1995)
Jeff Sheehan Skills
- Analytical Skills
- Book Covers
- Business Analysis
- Business Case Preparation
- Business Consulting
- Business Development
- Business Growth Strategies
- Business Planning
- Business Process Improvement
- Business Strategy
- Change Management
- Coaching & Mentoring
- Contact Center as a Service (CCaaS)
- Contact Centers
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Analysis
- Customer Experience Consulting
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Insight
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Cybersecurity
- Data Analysis
- Data Integration
- Data-driven Decision Making
- Digital Transformation
- Financial Analysis
- Leadership
- Management
- Management Consulting
- Marketing Strategy
- Non-fiction
- Operational Excellence
- Optimization
- P&L Results
- Planning
- Process Improvement
- Process Improvement Projects
- Publication Planning
- Publishing Management
- Publishing Services
- ROI Optimization
- Self-publishing
- Strategic Planning
- Strategy
- Strategy Implementation
- Team Building
- Team Leadership
- Technology Integration
- Voice of the Customer
Jeff Sheehan Summary
- Jeff Sheehan, based in San Antonio, TX, US, is currently a Publisher at Boston Business Books. Jeff Sheehan brings experience from previous roles at CX JS Consulting, AVANT Communications, Apple and RSM US LLP & DXC Technology. With a robust skill set that includes Analytical Skills, Book Covers, Business Analysis, Business Case Preparation, Business Consulting and more. Jeff Sheehan has 1 mobile phone numbers on RocketReach.
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