2021 -2022 Western Area Director of Customer Success @
2020 -2021 Director, Customer Advocacy @
2019 -2020 Senior Director of Billing and Collections @
2018 -2019 Senior Director, Service Delivery and Project Management @
2015 -2018 Director, Global Account Management @
2009 -2014 Director @
2006 -2009 Vice President Of Client Services @
2003 -2006 Collections Manager @
Jeff Riley Skills
Strategic Vision
Customer Engagement
Business Analysis
Enterprise Software
Customer Satisfaction
Cloud Computing
Business Process Improvement
Software as a Service (SaaS)
Customer Success
Customer Relationship Management (CRM)
Telecommunications
Account Management
Project Management
Managed Services
Wireless Technologies
Vendor Management
Channel Partners
Customer Experience
Strategy
Program Management
Strategic Planning
SD-WAN
Cross-functional Team Leadership
Contract Negotiation
Customer Service
Management
Leadership
Forbearance
Process Improvement
Team Building
Operations Management
Business-to-Business (B2B)
Business Strategy
Sales Management
Lead Generation
Change Management
Financial Analysis
Client Services
Conflict Resolution
Sales Presentations
Customer Retention
Salesforce.com
Integration
Continuous Improvement
Strategic Partnerships
Customer Service Management
• Problem Solving
Software Sales Management
Software Industry
Solution Selling
Jeff Riley Summary
Jeff Riley, based in North Las Vegas, NV, US, is currently a Senior Director, Customer Success Management at Windstream. Jeff Riley brings experience from previous roles at Windstream and GTT. With a robust skill set that includes Strategic Vision, Customer Engagement, Business Analysis, Enterprise Software, Customer Satisfaction and more. Jeff Riley has 3 emails and 1 mobile phone numbers on RocketReach.
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