Director, Cloud Service Delivery - Federal Solutions Group @ (November 2016 - February 2024)
Service Delivery Leader, IT Operations and Shared Services at Enterprise Holdings @ (September 2014 - November 2016)
Service Delivery Manager, Director - IT Operations (CenturyLink) @ (January 2013 - September 2014)
Manager - IT Operations - Surveillance, Outage and Problem Management @ (February 2012 - January 2013)
Lead Architect - Service Oriented Architecture and Governance @ (June 2009 - January 2012)
IT Financial Performance Management and Governance @ (February 2008 - June 2009)
Manager Application Development @ (January 2006 - April 2007)
Project and Program Manager @ (September 2004 - December 2005)
Systems Manager @ Honeywell FM&T (January 2002 - January 2003)
Jeff Ratcliff Education
Baker University
MBA (Master of Business Administration)
2004-2005
University of North Texas
BBA (Business Computer Information Systems)
1994-1998
Texas A&M University
Education (History and Kinesiology)
1992-1994
Graham High School 1988-1992
Jeff Ratcliff Skills
IT Service Management
Project Delivery
Infrastructure
Process Improvement
Program Management
Change Management
Software Development
Projects
Data Warehousing
Risk Management
SDLC
Leadership
Requirements Analysis
Project Management
Management
Vendor Management
SOA
Governance
Resource Management
Business Analysis
Integration
Enterprise Architecture
Budgets
Security
Visio
Telecommunications
Outsourcing
Service Delivery
PMP
Networking
PMO
Information Technology
IT Operations
ITIL
Data Center
IT Strategy
Business Intelligence
Cloud Computing
Project Portfolio Management
IT Management
Enterprise Software
Disaster Recovery
Software Project Management
Servers
Business Process Improvement
Software Development Life Cycle (SDLC)
Project Management Office (PMO)
Deltek GovWin IQ
Sla
IBM
Nortel
Profit
Business Services
Artifacts
Virtual
Problem Management
IT Governance
Frameworks
Daily Operations
MIS
Unity
Continuous Improvement
Astute
Texas
Problem Solving
Suite
Consulting
Maintenance and Repair
Hardware
Contract Work
Catalyst
Tenacious
Project Management Office Pmo
Intranet
Internal Audit
Operations
Multi Vendor
Supply
Agreement
Data Mining
Security Clearance
Driving
Guiding
Driving Growth
Service Levels
Repository
Root Cause Analysis
Imagination
Technical Support
Services
Financial Performance
Concurrent
Sales
High Growth Environments
Mergers and Acquisitions
Incident
Business Process Re Engineering
Cross Functional Team Leadership
Mttr
Fusion
Oracle
Offshore
Workflow Management
Quest Vworkspace
Agile Methodologies
Countermeasures
Negotiation
Six Sigma
Computer Information Systems
Honeywell
Demonstration
Aligning
Metric Reporting
Software
Big Picture
Reduced Costs
Devising
Mentoring Staff
Service Organizations
Energy
Reviews
Proxy
Increasing Productivity
Design
Analysis
Service Desk
Thinker
Vendors
Evangelism
SQL
Network Intelligence
VMware
Thinking
Materials Management
Strategic Planning
Intel
Oracle Service Bus
Shared Services
Oversight
Contractual Agreements
Contractors
Software Development Life Cycle Sdlc
Accountability
Network Provisioning
Yahoo
Finance
Sprint
250k
Overland
CRM
Middleware
Peak Performance
Pioneering
Outages
Manufacturing
Kansas City
Strategy
Policy
Applications
System Administration
Incident Management
Database Systems
Technical Architecture
Hp Enterprise Solutions
Trend
Execution
Public Speaking
Revenue
BMC Remedy
Commitment to Excellence
Tactical Planning
Coaching
Bias for Action
Customer Base
Merging
Energizing
Offshore Resource Management
Ca Spectrum
Project
Service Orientation
Architecture
Schedules
Metrics
Teaching
Cost
Precise
Meaningful
Operational Excellence
Root Cause
Top Producer
Internet Backbone
Infrastructure Services
Seamless
Database Administration
Project Management Office
Software Development Life Cycle
Jeff Ratcliff Summary
Jeff Ratcliff, based in Overland Park, KS, US, is currently a Partner - Guidehouse Technology at Guidehouse. Jeff Ratcliff brings experience from previous roles at Baker University, CGI and Enterprise Holdings. Jeff Ratcliff holds a 2004 - 2005 MBA in Master of Business Administration @ Baker University. With a robust skill set that includes IT Service Management, Project Delivery, Infrastructure, Process Improvement, Program Management and more. Jeff Ratcliff has 1 emails and 2 mobile phone numbers on RocketReach.
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