Jeff Payden Email & Phone Number
Insurance Producer @ HomeServices Insurance
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Jeff Payden Location
- Cedar Rapids, IA, US
Jeff Payden Work
- 2020 - now Insurance Producer @
- 2016 - 2020 Agent @
- 2014 - 2016 General Manager - Sales and Service @
- 2012 - 2014 Call Center Manager @
- 2011 - 2011 Director CSC Operations @
- 2008 - 2011 Contact Center Director @
- 2006 - 2008 Director of Inbound Operations @
- 2003 - 2006 Director - Billing and Retention and Collections @
- 2001 - 2003 Executive Operations Manager @ GC Services
- 1998 - 2001 Operations Manager @ APAC Customer Services
- 1996 - 1998 Human Resources Administrator (POC) @
Jeff Payden Education
- University of Iowa
BBA (Business Administration and Management, General)
1986 - 1989 - University of Chicago
Jeff Payden Skills
- Call Centers
- Customer Satisfaction
- Leadership
- Customer Retention
- Workforce Management
- Call Center
- Telecommunications
- Operations Management
- Customer Experience
- Contact Centers
- Outsourcing
- Sales
- Budgets
- BPO
- Account Management
- Broadband
- Sales Management
- Human Resources
- Forecasting
- Recruiting
- Sweeping
- Capacity Planning
- Quality Processes
- Team Building
- Customer Contact
- Market
- Customer Service Representatives
- Insurance
- Overseeing
- Vendors
- Net
- Seattle
- Performance Metrics
- Driving
- Executive Positions
- Compassion
- ACD
- Business Administration
- Employee Relations
- Voice of the Customer
- Texas
- Management
- Revenue
- Coaching
- Key Performance Indicators
- First Call
- APAC
- CRM
- Metrics
- Transformations
- Sears
- Hosting
- Workflow
- Seasonal
- Site Visits
- Cell
- Training
- Contact Center Operations
- Customer Service
- Surveying
- Call Center Development
- Emerging Technologies
- Reporting
- Third Party Applications
- Payroll
- Promoting
- P&L
- Cost Per Hire
- Shrinkage
- Cash Flow
- Gas Chromatography
- Product Penetration
- RFP
- Avaya
- Virginia
- Cedar
- Advertising
- Strategic Planning
- Operations
- Mso
- Leadership Development
- Contractual Agreements
- House
- Measurements
- Fourth
- Empathy
- Services
- Accounts Receivable
- Presentations
- Iowa
- Pricing
- Encompassing
- Responsibility
- Attrition
- Cables
- Headcount
- Process Improvement
- Performance Reviews
- Charter
- Financial Services
- Net Promoter Score
- Focus Groups
- Agents
- Disputes
- Invoicing
- Culture
- Bad Debt
- Inbound Marketing
- Risk
- Smash
- Conversion Rate
- Multi Site
- Customer Service Operations
- Coordinated
- Performance Management
Jeff Payden Summary
- Jeff Payden, based in Cedar Rapids, IA, US, is currently a Insurance Producer at HomeServices Insurance. Jeff Payden brings experience from previous roles at Farm Bureau Financial Services, Sears Holdings Corporation, The Connection and American Water. Jeff Payden holds a 1986 - 1989 BBA in Business Administration and Management, General @ University of Iowa. With a robust skill set that includes Call Centers, Customer Satisfaction, Leadership, Customer Retention, Workforce Management and more. Jeff Payden has 2 emails and 2 mobile phone numbers on RocketReach.
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