Director, Managed Services @ (July 2018 - April 2023)
Desktop Support Manager @ (November 2017 - July 2018)
Service Manager @ (October 2016 - November 2017)
IT Service Desk Manager @ (May 2010 - October 2016)
Jeff Merrill Education
Frostburg State University
Bachelor's degree (HISTORY)
2005-2008
Jeff Merrill Skills
Active Listening
Artificial Intelligence (AI)
Artificial Intelligence for Business
Business Ethics
Business Process Automation
Career Management
Collaboration Tools
Communication
Critical Thinking
Customer Service
Cybersecurity
Decision-Making
Emotional Intelligence
Generative AI
ITIL
Information Technology
Integration
Interpersonal Communication
Large Language Models (LLM)
Leadership
MLOps
Machine Learning
Management
Managing Project Budgets
Messaging
Microsoft Excel
Microsoft Teams
Network Security
Networking
Office 365
Personal Branding
Personal Development
Productivity Improvement
Project Communications
Project Management
Project Risk
Project Scheduling
Project Team Management
Prompt Engineering
Public Speaking
Requirements Management
Responsible AI
Security
Security Operations
Servers
Service Desk
Service-Level Agreements (SLA)
Spreadsheets
Strategic Thinking
Strategy
Time Management
Troubleshooting
Video Conferencing
Virtual Collaboration
Virtual Office
Virtual Teams
Virtual Work
Zoom
Microsoft Word
Business Analysis
Service Level Agreements Sla
Strategic Planning
Sales
Service Level Agreements
Jeff Merrill Summary
Jeff Merrill, based in Columbia, MD, US, is currently a Vice President of Operations at Optimal Networks, Inc.. Jeff Merrill brings experience from previous roles at DelCor Technology Solutions, AccelerEd and Dynamic Network Solutions. Jeff Merrill holds a 2005 - 2008 Bachelor's degree in HISTORY @ Frostburg State University. With a robust skill set that includes Active Listening, Artificial Intelligence (AI), Artificial Intelligence for Business, Business Ethics, Business Process Automation and more. Jeff Merrill has 1 emails and 1 mobile phone numbers on RocketReach.
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