Vice President, Group Disability @ (July 2019 - September 2023)
Vice- President, Business Excellence @ (November 2015 - July 2019)
Vice-President, Transition Segment and Client Solutions Centre @ (January 2010 - November 2015)
AVP, Best Practices, Customer Care Centre @ (November 2005 - December 2009)
Program Director, Group Benefits Customer Care Centre @ (May 2005 - November 2005)
Business Consultant @ Self-employed (July 2002 - May 2005)
Jeff James Education
Wilfrid Laurier University
Bachelor of Business Administration
1993-1997
Jeff James Skills
Analytics
Best Practices
Business Analysis
Business Process Improvement
Call Center
Call Centers
Campaigns
Change Management
Coaching
Customer Retention
Employee Benefits
Employee Training
Insurance
Knowledge Management
Leadership
Management
Management Consulting
PMO
Pensions
Project Management
Quality Management
Retirement Planning
Rollovers
Sales
Sales Operations
Strategic Planning
Team Leadership
Vendor Management
Human Resources
Strategy
Microsoft Office
Microsoft Word
Marketing
Jeff James Summary
Jeff James, based in Toronto, ON, CA, is currently a Vice President, Group Retirement Services Operations at Sun Life. Jeff James brings experience from previous roles at Sun Life. Jeff James holds a 1993 - 1997 Bachelor of Business Administration @ Wilfrid Laurier University. With a robust skill set that includes Analytics, Best Practices, Business Analysis, Business Process Improvement, Call Center and more. Jeff James has 2 emails and 2 mobile phone numbers on RocketReach.
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