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Jeff Hipschman Location
Prescott Valley, AZ, US
Jeff Hipschman Work
Project Manager @ (April 2025 - Present)
Program Manager and Service Delivery Manager @ (October 2023 - May 2025)
Service Project Manager @ (January 2021 - January 2024)
Service Delivery Manager @ (February 2021 - October 2023)
Service Delivery Manager with an emphasis on Program Management @ (February 2018 - February 2021)
Service Project Manager @ (January 2018 - January 2021)
Service Delivery Engineer and Program Manager @ (May 2015 - January 2018)
Lead Technical Analyst @ (January 2014 - January 2015)
Amex Technology Concierge Lead Technician @ (June 2014 - November 2014)
Senior-Level Desktop Support Specialist and Technical Analyst @ (May 2009 - May 2014)
Lead Technical Support Analyst, American Express Account (07 and 04-05 and 09) @ (July 2007 - May 2009)
Senior Lead Technician, Washington Mutual Account @ (November 2001 - May 2004)
Jeff Hipschman Education
Florida Atlantic University
Social Psychology (Sociology, Psychology, Criminal Justice)
1990-1992
Florida Atlantic University
Bachelor of Arts (Social Psychology)
Jeff Hipschman Skills
Project Management Office (PMO)
Business Management
Production Support
Customer Service Operations
Customer Retention
Cybersecurity
Service Desk
Desktop Application Support
Leadership Development
Customer Experience
IT Strategy
IT Hardware Support
Service Delivery Management
Programme Delivery
Escalations Management
Team Leadership
Stakeholder Management
Multi-disciplinary Teams
Call Center Development
Microsoft Excel
Problem Solving
Cross-functional Team Leadership
Corrective Actions
IT Operations
Contact Center Operations
Service Delivery
Interpersonal Skills
IT Management
Customer Relationship Management (CRM)
Contact Center Management
Incident Management
Project Delivery
Global Customer Service
Business Process Improvement
Customer Support
Call Center Administration
IT Escalation
Customer Service Management
Product Management
Team Management
Customer Satisfaction
Microsoft Office
IT Integration
Account Management
Business Analysis
Agile Methodologies
Analytical Skills
Data Privacy
Customer Service
Information Technology
Communication
Escalation Resolution
Project Management
Program Management
Solution Architecture
Change Management
Leadership
Technology Management
IT Service Management
Troubleshooting
Active Directory
Integration
Servers
SharePoint
System Administration
Windows Server
Technical Support
Management
Vendor Management
Process Improvement
Hospitality
Microsoft Word
Jeff Hipschman Summary
Jeff Hipschman, based in Prescott Valley, AZ, US, is currently a Project Manager at Imagen Dental Partners. Jeff Hipschman brings experience from previous roles at American Express. Jeff Hipschman holds a 1990 - 1992 Social Psychology in Sociology, Psychology, Criminal Justice @ Florida Atlantic University. With a robust skill set that includes Project Management Office (PMO), Business Management, Production Support, Customer Service Operations, Customer Retention and more. Jeff Hipschman has 3 emails and 1 mobile phone numbers on RocketReach.
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