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Jeff Hipschman Location
Prescott Valley, AZ, US
Jeff Hipschman Work
2025 -now Project Manager @
2023 -2025 Program Manager and Service Delivery Manager @
2021 -2024 Service Project Manager @
2021 -2023 Service Delivery Manager @
2018 -2021 Service Delivery Manager with an emphasis on Program Management @
2018 -2021 Service Project Manager @
2015 -2018 Service Delivery Engineer and Program Manager @
2014 -2015 Lead Technical Analyst @
2014 -2014 Amex Technology Concierge Lead Technician @
2009 -2014 Senior-Level Desktop Support Specialist and Technical Analyst @
2007 -2009 Lead Technical Support Analyst, American Express Account (07 and 04-05 and 09) @
2001 -2004 Senior Lead Technician, Washington Mutual Account @
Jeff Hipschman Education
Florida Atlantic University
Social Psychology (Sociology, Psychology, Criminal Justice)
1990-1992
Florida Atlantic University
Bachelor of Arts (Social Psychology)
Jeff Hipschman Skills
Project Management Office (PMO)
Business Management
Production Support
Customer Service Operations
Customer Retention
Cybersecurity
Service Desk
Desktop Application Support
Leadership Development
Customer Experience
IT Strategy
IT Hardware Support
Service Delivery Management
Programme Delivery
Escalations Management
Team Leadership
Stakeholder Management
Multi-disciplinary Teams
Call Center Development
Microsoft Excel
Problem Solving
Cross-functional Team Leadership
Corrective Actions
IT Operations
Contact Center Operations
Service Delivery
Interpersonal Skills
IT Management
Customer Relationship Management (CRM)
Contact Center Management
Incident Management
Project Delivery
Global Customer Service
Business Process Improvement
Customer Support
Call Center Administration
IT Escalation
Customer Service Management
Product Management
Team Management
Customer Satisfaction
Microsoft Office
IT Integration
Account Management
Business Analysis
Agile Methodologies
Analytical Skills
Data Privacy
Customer Service
Information Technology
Communication
Escalation Resolution
Project Management
Program Management
Solution Architecture
Change Management
Leadership
Technology Management
IT Service Management
Troubleshooting
Active Directory
Integration
Servers
SharePoint
System Administration
Windows Server
Technical Support
Management
Vendor Management
Process Improvement
Hospitality
Microsoft Word
Jeff Hipschman Summary
Jeff Hipschman, based in Prescott Valley, AZ, US, is currently a Project Manager at Imagen Dental Partners. Jeff Hipschman brings experience from previous roles at American Express. Jeff Hipschman holds a 1990 - 1992 Social Psychology in Sociology, Psychology, Criminal Justice @ Florida Atlantic University. With a robust skill set that includes Project Management Office (PMO), Business Management, Production Support, Customer Service Operations, Customer Retention and more. Jeff Hipschman has 3 emails and 1 mobile phone numbers on RocketReach.
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