Jeff Grant Email & Phone Number
Senior Product Owner, Enterprise Contact Center @ Southwest Airlines
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Jeff Grant Location
- Texas, United States
Jeff Grant Work
- Senior Product Owner, Enterprise Contact Center @ (April 2002 - Present)
- Software Engineer, Restaurant POS System @ (April 2001 - Present)
- Product Manager, Crew Technology @ (January 2016 - July 2017)
- Product Owner / Agile Change Agent, Crew Technology @ (January 2015 - December 2015)
- Scrum Master / Agile Change Agent @ (August 2012 - December 2014)
- Project Manager, Maintenance Technology @ (March 2010 - July 2012)
- Software Developer @ (April 2002 - February 2010)
Jeff Grant Education
- North Texas
Bachelors (Computer Information Systems)
1997-2000 - Trent University
Bachelor of Science (Biology)
1993-1997
Jeff Grant Skills
- User Experience (UX)
- Contact Centers
- Vendor Contracts
- Session Initiation Protocol (SIP)
- Communication
- Product Strategy
- Agent for Change
- Reporting
- Resource Development
- Digital Transformation
- Contact Center as a Service (CCaaS)
- Product Development
- Relationship Building
- Strategic Planning
- Product Management
- Leadership
- Agile Methodologies
- Vendor Management
- Resource Management
- Agile Project Management
- Program Management
- Scrum Master
- Business Analysis
- Software Development
- Enterprise Architecture
- Requirements Gathering
- Business Process
- Business Intelligence
- Kanban
- Customer Experience
- Business Process Improvement
- Change Management
- Project Management
- Databases
- Unix
- Linux
- Java
- XML
- Oracle
- SQL
- Team Leadership
- Team Building
- Mentoring
- Problem Solving
- IVR
- Statements of Work (SOW)
- User Stories
- Planning Budgeting & Forecasting
- Aviation
- Regulatory Compliance
Jeff Grant Summary
- Jeff Grant, based in Texas, United States, is currently a Senior Product Owner, Enterprise Contact Center at Southwest Airlines. Jeff Grant brings experience from previous roles at Neiman Marcus Group and Southwest Airlines. Jeff Grant holds a 1997 - 2000 Bachelors in Computer Information Systems @ North Texas. With a robust skill set that includes User Experience (UX), Contact Centers, Vendor Contracts, Session Initiation Protocol (SIP), Communication and more. Jeff Grant has 4 emails and 6 mobile phone numbers on RocketReach.
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